Some windows of a Remote Desktop Services (Terminal Services) RemoteApp application might not be displayed correctly in Windows 7 or in Windows Server 2008 R2
Consider the following scenario:
You install the Remote Desktop Services role on a computer that is running Windows Server 2008 R2. You configure a Remote Desktop Services RemoteApp application on the computer. This RemoteApp application supports the Remote Applications Integrated Locally (RAIL) feature. You connect to the RemoteApp application from a client computer that is running Windows 7 or Windows Server 2008 R2. In this scenario, some windows of the RemoteApp application are not displayed correctly. You find large blank or dirty areas at the expected locations of the pop-up windows. The frequency of this behavior varies.
Note This issue does not occur if you do not run the application as a RemoteApp application.
This issue occurs because the remote desktop connection does not display the window correctly if the following conditions are true:
The window ownership hierarchy is more than two levels deep. The windows are remoted in reverse order. Notes This issue occurs if the application shows its windows from leaf to root of its ownership tree. This issue might also occur if the remote desktop server sends the window information packets in leaf-to-root order to the client. Hotfix information A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites To apply this hotfix, you must be running one of the following operating systems:
Windows 7 Service Pack 1 (SP1) Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932
(http://support.microsoft.com/kb/976932/
)
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry information To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement You must restart the computer after you apply this hotfix.
Hotfix replacement information This hotfix does not replace a previously released hotfix.
File information The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, SR_Level (RTM, SPn ), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version Product SR_Level Service branch
6.1.760
1
.
17 xxx Windows 7 and Windows Server 2008 R2 SP1 GDR 6.1.760 0. 21 xxx Windows 7 and Windows Server 2008 R2 RTM LDR
6.1.760
1
.
21 xxx Windows 7 and Windows Server 2008 R2 SP1 LDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately For all supported x86-based versions of Windows 7
File name File version File size Date Time Platform Service branch Wksprt.exe 6.1.7600.21085 223,744 05-Nov-2011 03:09 x86 X86_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.21085_NONE_26C50F4B57B393B0 Wksprt.exe 6.1.7601.21855 223,744 05-Nov-2011 03:10 x86 X86_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21855_NONE_28CC05D954C175AE Mstsc.exe 6.1.7600.21085 1,037,824 05-Nov-2011 04:30 x86 Not applicable Mstsc.mof Not applicable 1,199 22-Jul-2009 23:03 Not applicable Not applicable Mstsc.exe 6.1.7601.21855 1,051,648 05-Nov-2011 04:28 x86 Not applicable Mstsc.mof Not applicable 1,199 12-Nov-2010 23:41 Not applicable Not applicable Aaclient.dll 6.1.7600.21085 131,584 05-Nov-2011 04:31 x86 Not applicable Aaclient.mof Not applicable 1,261 22-Jul-2009 22:58 Not applicable Not applicable Mstscax.dll 6.1.7600.21085 2,706,432 05-Nov-2011 04:34 x86 Not applicable Mstscax.mof Not applicable 2,054 22-Jul-2009 23:02 Not applicable Not applicable Tsgqec.dll 6.1.7600.21085 36,864 05-Nov-2011 04:37 x86 Not applicable Aaclient.dll 6.1.7601.17514 131,584 20-Nov-2010 12:18 x86 Not applicable Aaclient.mof Not applicable 1,261 10-Jun-2009 21:14 Not applicable Not applicable Mstscax.dll 6.1.7601.21855 3,217,920 05-Nov-2011 04:31 x86 Not applicable Mstscax.mof Not applicable 2,054 10-Jun-2009 21:17 Not applicable Not applicable Tsgqec.dll 6.1.7601.17514 36,864 20-Nov-2010 12:21 x86 Not applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File name File version File size Date Time Platform Service branch Wksprt.exe 6.1.7600.21085 248,832 05-Nov-2011 03:47 x64 AMD64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.21085_NONE_82E3AACF101104E6 Wksprt.exe 6.1.7601.21855 249,344 05-Nov-2011 03:55 x64 AMD64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21855_NONE_84EAA15D0D1EE6E4 Mstsc.exe 6.1.7600.21085 1,101,312 05-Nov-2011 05:23 x64 Not applicable Mstsc.mof Not applicable 1,199 22-Jul-2009 23:22 Not applicable Not applicable Mstsc.exe 6.1.7601.21855 1,119,744 05-Nov-2011 05:30 x64 Not applicable Mstsc.mof Not applicable 1,199 12-Nov-2010 23:42 Not applicable Not applicable Aaclient.dll 6.1.7600.21085 158,720 05-Nov-2011 05:24 x64 Not applicable Aaclient.mof Not applicable 1,261 22-Jul-2009 23:18 Not applicable Not applicable Mstscax.dll 6.1.7600.21085 3,156,992 05-Nov-2011 05:28 x64 Not applicable Mstscax.mof Not applicable 2,054 22-Jul-2009 23:20 Not applicable Not applicable Tsgqec.dll 6.1.7600.21085 44,032 05-Nov-2011 05:31 x64 Not applicable Aaclient.dll 6.1.7601.17514 158,720 20-Nov-2010 13:25 x64 Not applicable Aaclient.mof Not applicable 1,261 10-Jun-2009 20:31 Not applicable Not applicable Mstscax.dll 6.1.7601.21855 3,719,168 05-Nov-2011 05:34 x64 Not applicable Mstscax.mof Not applicable 2,054 10-Jun-2009 20:34 Not applicable Not applicable Tsgqec.dll 6.1.7601.17514 44,032 20-Nov-2010 13:27 x64 Not applicable Mstsc.exe 6.1.7600.21085 1,037,824 05-Nov-2011 04:30 x86 Not applicable Mstsc.mof Not applicable 1,199 22-Jul-2009 23:03 Not applicable Not applicable Mstsc.exe 6.1.7601.21855 1,051,648 05-Nov-2011 04:28 x86 Not applicable Mstsc.mof Not applicable 1,199 12-Nov-2010 23:41 Not applicable Not applicable Aaclient.dll 6.1.7600.21085 131,584 05-Nov-2011 04:31 x86 Not applicable Aaclient.mof Not applicable 1,261 22-Jul-2009 22:58 Not applicable Not applicable Mstscax.dll 6.1.7600.21085 2,706,432 05-Nov-2011 04:34 x86 Not applicable Mstscax.mof Not applicable 2,054 22-Jul-2009 23:02 Not applicable Not applicable Tsgqec.dll 6.1.7600.21085 36,864 05-Nov-2011 04:37 x86 Not applicable Aaclient.dll 6.1.7601.17514 131,584 20-Nov-2010 12:18 x86 Not applicable Aaclient.mof Not applicable 1,261 10-Jun-2009 21:14 Not applicable Not applicable Mstscax.dll 6.1.7601.21855 3,217,920 05-Nov-2011 04:31 x86 Not applicable Mstscax.mof Not applicable 2,054 10-Jun-2009 21:17 Not applicable Not applicable Tsgqec.dll 6.1.7601.17514 36,864 20-Nov-2010 12:21 x86 Not applicable
For all supported IA-64–based versions of Windows Server 2008 R2
File name File version File size Date Time Platform Service branch Wksprt.exe 6.1.7600.21085 457,216 05-Nov-2011 03:09 IA-64 IA64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.21085_NONE_26C6B34157B19CAC Wksprt.exe 6.1.7601.21855 456,704 05-Nov-2011 03:11 IA-64 IA64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21855_NONE_28CDA9CF54BF7EAA Mstsc.exe 6.1.7600.21085 1,668,608 05-Nov-2011 04:14 IA-64 Not applicable Mstsc.mof Not applicable 1,199 22-Jul-2009 23:47 Not applicable Not applicable Mstsc.exe 6.1.7601.21855 1,703,424 05-Nov-2011 04:20 IA-64 Not applicable Mstsc.mof Not applicable 1,199 12-Nov-2010 23:42 Not applicable Not applicable Aaclient.dll 6.1.7600.21085 339,968 05-Nov-2011 04:15 IA-64 Not applicable Aaclient.mof Not applicable 1,261 22-Jul-2009 23:44 Not applicable Not applicable Mstscax.dll 6.1.7600.21085 6,093,824 05-Nov-2011 04:19 IA-64 Not applicable Mstscax.mof Not applicable 2,054 22-Jul-2009 23:46 Not applicable Not applicable Tsgqec.dll 6.1.7600.21085 97,792 05-Nov-2011 04:22 IA-64 Not applicable Aaclient.dll 6.1.7601.21855 339,968 05-Nov-2011 04:21 IA-64 Not applicable Aaclient.mof Not
applicable 1,261 10-Jun-2009 20:36 Not applicable Not applicable Mstscax.dll 6.1.7601.21855 6,309,376 05-Nov-2011 04:25 IA-64 Not applicable Mstscax.mof Not applicable 2,054 10-Jun-2009 20:38 Not applicable Not applicable Tsgqec.dll 6.1.7601.17514 97,792 20-Nov-2010 10:28 IA-64 Not applicable Mstsc.exe 6.1.7600.21085 1,037,824 05-Nov-2011 04:30 x86 Not applicable Mstsc.mof Not applicable 1,199 22-Jul-2009 23:03 Not applicable Not applicable Mstsc.exe 6.1.7601.21855 1,051,648 05-Nov-2011 04:28 x86 Not applicable Mstsc.mof Not applicable 1,199 12-Nov-2010 23:41 Not applicable Not applicable Aaclient.dll 6.1.7600.21085 131,584 05-Nov-2011 04:31 x86 Not applicable Aaclient.mof Not applicable 1,261 22-Jul-2009 22:58 Not applicable Not applicable Mstscax.dll 6.1.7600.21085 2,706,432 05-Nov-2011 04:34 x86 Not applicable Mstscax.mof Not applicable 2,054 22-Jul-2009 23:02 Not applicable Not applicable Tsgqec.dll 6.1.7600.21085 36,864 05-Nov-2011 04:37 x86 Not applicable Aaclient.dll 6.1.7601.17514 131,584 20-Nov-2010 12:18 x86 Not applicable Aaclient.mof Not applicable 1,261 10-Jun-2009 21:14 Not applicable Not applicable Mstscax.dll 6.1.7601.21855 3,217,920 05-Nov-2011 04:31 x86 Not applicable Mstscax.mof Not applicable 2,054 10-Jun-2009 21:17 Not applicable Not applicable Tsgqec.dll 6.1.7601.17514 36,864 20-Nov-2010 12:21 x86 Not applicable
To work around this issue, trigger a window update for the affected pop-up window. For example, you can click and hold the place where the title bar of the window is expected to be, and then move the window to the left or to the right. This action will repaint the pop-up window.
Note It is difficult to work around this issue because the whole pop-up window is invisible.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/
)
Description of the standard terminology that is used to describe Microsoft software updates
Additional file information Additional file information for Windows 7 and for Windows Server 2008 R2 Additional files for all supported x86-based versions of Windows 7
File name Update.mum File version Not applicable File size 2,324 Date (UTC) 05-Nov-2011 Time (UTC) 17:09 Platform Not applicable File name X86_a65d75b93a867f09b029c5e2b45beaf3_31bf3856ad364e35_6.1.7601.21855_none_c7baaafeea4c0e52.manifest File version Not applicable File size 1,458 Date (UTC) 05-Nov-2011 Time (UTC) 17:09 Platform Not applicable File name X86_b22f43f578521add198b5cfd0b6bd970_31bf3856ad364e35_6.1.7600.21085_none_cf3aa8df86f85ba1.manifest File version Not applicable File size 1,458 Date (UTC) 05-Nov-2011 Time (UTC) 17:09 Platform Not applicable File name X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21085_none_26c50f4b57b393b0.manifest File version Not applicable File size 8,960 Date (UTC) 05-Nov-2011 Time (UTC) 05:02 Platform Not applicable File name X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21855_none_28cc05d954c175ae.manifest File version Not applicable File size 8,960 Date (UTC) 05-Nov-2011 Time (UTC) 05:02 Platform Not applicable File name X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_4e3c22239b88ea3e.manifest File version Not applicable File size 21,618 Date (UTC) 05-Nov-2011 Time (UTC) 05:08 Platform Not applicable File name X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_504318b19896cc3c.manifest File version Not applicable File size 21,618 Date (UTC) 05-Nov-2011 Time (UTC) 05:05 Platform Not applicable File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_304ddc4b401990bd.manifest File version Not applicable File size 131,498 Date (UTC) 05-Nov-2011 Time (UTC) 05:09 Platform Not applicable File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_3254d2d93d2772bb.manifest File version Not applicable File size 140,967 Date (UTC) 05-Nov-2011 Time (UTC) 17:21 Platform Not applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File name Amd64_7a06e51d3fa24b22027cb6d1efa3ba9e_31bf3856ad364e35_6.1.7601.21855_none_9e8335e96267395f.manifest File version Not applicable File size 2,205 Date (UTC) 05-Nov-2011 Time (UTC) 17:09 Platform Not applicable File name Amd64_dda9851ff12f467de3a7c9f7c56b95ff_31bf3856ad364e35_6.1.7600.21085_none_7659f023766e16bc.manifest File version Not applicable File size 2,205 Date (UTC) 05-Nov-2011 Time (UTC) 17:09 Platform Not applicable File name Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21085_none_82e3aacf101104e6.manifest File version Not applicable File size 10,551 Date (UTC) 05-Nov-2011 Time (UTC) 05:59 Platform Not applicable File name Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21855_none_84eaa15d0d1ee6e4.manifest File version Not applicable File size 10,551 Date (UTC) 05-Nov-2011 Time (UTC) 06:12 Platform Not applicable File name Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_aa5abda753e65b74.manifest File version Not applicable File size 21,624 Date (UTC) 05-Nov-2011 Time (UTC) 06:01 Platform Not applicable File name Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_ac61b43550f43d72.manifest File version Not applicable File size 21,624 Date (UTC) 05-Nov-2011 Time (UTC) 06:14 Platform Not applicable File name Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_8c6c77cef87701f3.manifest File version Not applicable File size 131,504 Date (UTC) 05-Nov-2011 Time (UTC) 06:02 Platform Not applicable File
name Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_8e736e5cf584e3f1.manifest File version Not applicable File size 140,973 Date (UTC) 05-Nov-2011 Time (UTC) 17:25 Platform Not applicable File name Update.mum File version Not applicable File size 2,340 Date (UTC) 05-Nov-2011 Time (UTC) 17:09 Platform Not applicable File name Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_b4af67f988471d6f.manifest File version Not applicable File size 13,023 Date (UTC) 05-Nov-2011 Time (UTC) 04:57 Platform Not applicable File name Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_b6b65e878554ff6d.manifest File version Not applicable File size 13,023 Date (UTC) 05-Nov-2011 Time (UTC) 04:48 Platform Not applicable File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_304ddc4b401990bd.manifest File version Not applicable File size 131,498 Date (UTC) 05-Nov-2011 Time (UTC) 05:09 Platform Not applicable File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_3254d2d93d2772bb.manifest File version Not applicable File size 140,967 Date (UTC) 05-Nov-2011 Time (UTC) 17:25 Platform Not applicable
Additional files for all supported IA-64–based versions of Windows Server 2008 R2
File name Ia64_4e1b1a2ed180d5304e85366002d7b820_31bf3856ad364e35_6.1.7600.21085_none_a8163f46898a18ef.manifest File version Not applicable File size 2,201 Date (UTC) 05-Nov-2011 Time (UTC) 17:09 Platform Not applicable File name Ia64_6a02e527b64f9315bd3eda3e6b2ac8f0_31bf3856ad364e35_6.1.7601.21855_none_74684cbd35da26a4.manifest File version Not applicable File size 2,201 Date (UTC) 05-Nov-2011 Time (UTC) 17:09 Platform Not applicable File name Ia64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21085_none_26c6b34157b19cac.manifest File version Not applicable File size 10,549 Date (UTC) 05-Nov-2011 Time (UTC) 05:55 Platform Not applicable File name Ia64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21855_none_28cda9cf54bf7eaa.manifest File version Not applicable File size 10,549 Date (UTC) 05-Nov-2011 Time (UTC) 05:50 Platform Not applicable File name Ia64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_4e3dc6199b86f33a.manifest File version Not applicable File size 21,621 Date (UTC) 05-Nov-2011 Time (UTC) 05:57 Platform Not applicable File name Ia64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_5044bca79894d538.manifest File version Not applicable File size 21,621 Date (UTC) 05-Nov-2011 Time (UTC) 05:53 Platform Not applicable File name Ia64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_304f8041401799b9.manifest File version Not applicable File size 131,501 Date (UTC) 05-Nov-2011 Time (UTC) 05:58 Platform Not applicable File name Ia64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_325676cf3d257bb7.manifest File version Not applicable File size 140,970 Date (UTC) 05-Nov-2011 Time (UTC) 17:09 Platform Not applicable File name Update.mum File version Not applicable File size 1,947 Date (UTC) 05-Nov-2011 Time (UTC) 17:09 Platform Not applicable File name Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_b4af67f988471d6f.manifest File version Not applicable File size 13,023 Date (UTC) 05-Nov-2011 Time (UTC) 04:57 Platform Not applicable File name Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_b6b65e878554ff6d.manifest File version Not applicable File size 13,023 Date (UTC) 05-Nov-2011 Time (UTC) 04:48 Platform Not applicable File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_304ddc4b401990bd.manifest File version Not applicable File size 131,498 Date (UTC) 05-Nov-2011 Time (UTC) 05:09 Platform Not applicable File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_3254d2d93d2772bb.manifest File version Not applicable File size 140,967 Date (UTC) 05-Nov-2011 Time (UTC) 17:09 Platform Not applicable
Article ID: 2614136 - Last Review: December 28, 2012 - Revision: 2.0
Applies to Windows Server 2008 R2 Datacenter Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Standard Windows Server 2008 R2 Foundation Windows Server 2008 R2 for Itanium-Based Systems Windows 7 Professional Windows 7 Enterprise Windows 7 Ultimate kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter kbexpertiseadvanced KB2614136
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