You cannot access a WebDAV share by using the Explorer View feature in Internet Explorer on a Windows 7-based or Windows Server 2008 R2-based computer

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Article ID: 2615128 - View products that this article applies to.
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SYMPTOMS

Assume that you use Windows Internet Explorer to access a WebDAV share by using the Explorer View feature on a computer that is running Windows 7 or Windows Server 2008 R2. However, you may be unable to access the WebDAV share again more than five seconds after you first accessed the WebDAV share. Additionally, you may receive an error message that resembles the following:
Internet Explorer could not open share URL as a web folder. Would you like to see its default view instead?
Notes
  • In this error message, share URL is a placeholder for the URL that points to the WebDAV share.
  • This issue occurs if the WebDAV server hosts the WebDAV share on the root directory of the server.

CAUSE

This issue occurs because the path of the WebDAV share cannot be resolved more than five seconds after the WebDAV share is first accessed.

The logic by which you access the WebDAV share by using the Explorer View feature involves the coordination of the Windows Explorer shell and the WebDAV components. However, a mechanism that caches the relative path of the WebDAV share is implemented in these components. Therefore, the path of the WebDAV share cannot be resolved if the WebDAV server hosts the WebDAV share on the root directory of the server.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.2110012,871,68030-Nov-201105:33x86
Shell32.dll6.1.7601.2186912,873,72830-Nov-201105:24x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.2110014,169,60030-Nov-201106:35x64
Shell32.dll6.1.7601.2186914,174,72030-Nov-201106:19x64
Shell32.dll6.1.7600.2110012,871,68030-Nov-201105:33x86
Shell32.dll6.1.7601.2186912,873,72830-Nov-201105:24x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.2110021,182,46430-Nov-201105:21IA-64
Shell32.dll6.1.7601.2186921,188,60830-Nov-201105:16IA-64
Shell32.dll6.1.7600.2110012,871,68030-Nov-201105:33x86
Shell32.dll6.1.7601.2186912,873,72830-Nov-201105:24x86

WORKAROUND

To work around this issue, restart Internet Explorer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size2,773
Date (UTC)30-Nov-2011
Time (UTC)11:38
PlatformNot Applicable
File nameX86_d32a1a60d96e2e8d8c640d2e14219cb3_31bf3856ad364e35_6.1.7600.21100_none_c5d74b7e310f9fed.manifest
File versionNot Applicable
File size695
Date (UTC)30-Nov-2011
Time (UTC)11:38
PlatformNot Applicable
File nameX86_f141393d281826dc315457c516a853b6_31bf3856ad364e35_6.1.7601.21869_none_a1a9fe9e794ae678.manifest
File versionNot Applicable
File size695
Date (UTC)30-Nov-2011
Time (UTC)11:38
PlatformNot Applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21100_none_6cda7f408c30e6eb.manifest
File versionNot Applicable
File size1,059,457
Date (UTC)30-Nov-2011
Time (UTC)06:22
PlatformNot Applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21869_none_6e892736897fab4a.manifest
File versionNot Applicable
File size1,059,457
Date (UTC)30-Nov-2011
Time (UTC)06:18
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_230aec40e7f645e06ad11a6ef9359072_31bf3856ad364e35_6.1.7601.21869_none_ca3d38b96ac3463a.manifest
File versionNot Applicable
File size1,040
Date (UTC)30-Nov-2011
Time (UTC)11:38
PlatformNot Applicable
File nameAmd64_833aecdf6981c3b33d09b8b5fd1080cb_31bf3856ad364e35_6.1.7600.21100_none_ef37a0418a2dec02.manifest
File versionNot Applicable
File size1,040
Date (UTC)30-Nov-2011
Time (UTC)11:38
PlatformNot Applicable
File nameAmd64_90e691d77b5241d6a8455d1b30fcf0a8_31bf3856ad364e35_6.1.7600.21100_none_2ac6617e3289d646.manifest
File versionNot Applicable
File size699
Date (UTC)30-Nov-2011
Time (UTC)11:38
PlatformNot Applicable
File nameAmd64_9f32a5eb5c5c0b5aee8ac73064e7abf5_31bf3856ad364e35_6.1.7601.21869_none_251df1e72383783b.manifest
File versionNot Applicable
File size699
Date (UTC)30-Nov-2011
Time (UTC)11:38
PlatformNot Applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21100_none_c8f91ac4448e5821.manifest
File versionNot Applicable
File size1,058,443
Date (UTC)30-Nov-2011
Time (UTC)07:16
PlatformNot Applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21869_none_caa7c2ba41dd1c80.manifest
File versionNot Applicable
File size1,058,443
Date (UTC)30-Nov-2011
Time (UTC)07:01
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,215
Date (UTC)30-Nov-2011
Time (UTC)11:38
PlatformNot Applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21100_none_d34dc51678ef1a1c.manifest
File versionNot Applicable
File size1,054,916
Date (UTC)30-Nov-2011
Time (UTC)05:58
PlatformNot Applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21869_none_d4fc6d0c763dde7b.manifest
File versionNot Applicable
File size1,054,916
Date (UTC)30-Nov-2011
Time (UTC)05:53
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_4d00c9e6eda46e9efc490f3ce5ae493c_31bf3856ad364e35_6.1.7600.21100_none_6ecd346b786045d0.manifest
File versionNot Applicable
File size1,038
Date (UTC)30-Nov-2011
Time (UTC)11:38
PlatformNot Applicable
File nameIa64_fce107be73525d196ab58f6bdeae1369_31bf3856ad364e35_6.1.7601.21869_none_450920cf2fbf8745.manifest
File versionNot Applicable
File size1,038
Date (UTC)30-Nov-2011
Time (UTC)11:38
PlatformNot Applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21100_none_6cdc23368c2eefe7.manifest
File versionNot Applicable
File size1,058,441
Date (UTC)30-Nov-2011
Time (UTC)06:54
PlatformNot Applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21869_none_6e8acb2c897db446.manifest
File versionNot Applicable
File size1,058,441
Date (UTC)30-Nov-2011
Time (UTC)06:41
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,947
Date (UTC)30-Nov-2011
Time (UTC)11:38
PlatformNot Applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21100_none_d34dc51678ef1a1c.manifest
File versionNot Applicable
File size1,054,916
Date (UTC)30-Nov-2011
Time (UTC)05:58
PlatformNot Applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21869_none_d4fc6d0c763dde7b.manifest
File versionNot Applicable
File size1,054,916
Date (UTC)30-Nov-2011
Time (UTC)05:53
PlatformNot Applicable

Properties

Article ID: 2615128 - Last Review: January 11, 2012 - Revision: 6.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2615128

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