You cannot calibrate a second touch screen in Windows 7

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Article ID: 2618640 - View products that this article applies to.
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SYMPTOMS

Assume that you have a Windows 7-based computer that is connected to two touch screens. You try to calibrate the second touch screen by using the Tablet PC Settings Control Panel item. However, when you touch the calibration grids on the calibration screen that is displayed on the second touch screen, the gesture is not recognized. Therefore, calibration data for the second touch screen is not saved. You must press Esc to recover from this issue.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information note
Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0 . 21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Multidigimon.exe6.1.7600.1638553,24814-Jul-200901:14
Tabcal.exe6.1.7600.1688674,24016-Sep-201104:41
Tabletpc.cpl6.1.7600.16385600,57614-Jul-200901:14
Multidigimon.exe6.1.7600.1638553,24814-Jul-200901:14
Tabcal.exe6.1.7600.2105574,24016-Sep-201106:40
Tabletpc.cpl6.1.7600.16385600,57614-Jul-200901:14
Multidigimon.exe6.1.7601.1751453,24820-Nov-201012:17
Tabcal.exe6.1.7601.1769374,24016-Sep-201104:21
Tabletpc.cpl6.1.7601.17514600,57620-Nov-201012:16
Multidigimon.exe6.1.7601.1751453,24820-Nov-201012:17
Tabcal.exe6.1.7601.2182074,24016-Sep-201106:08
Tabletpc.cpl6.1.7601.17514600,57620-Nov-201012:16
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Multidigimon.exe6.1.7600.1638551,71214-Jul-200901:39
Tabcal.exe6.1.7600.1688678,84816-Sep-201105:20
Tabletpc.cpl6.1.7600.16886684,03216-Sep-201105:19
Multidigimon.exe6.1.7600.1638551,71214-Jul-200901:39
Tabcal.exe6.1.7600.2105578,84816-Sep-201105:12
Tabletpc.cpl6.1.7600.21055684,03216-Sep-201105:11
Multidigimon.exe6.1.7601.1751451,71220-Nov-201013:25
Tabcal.exe6.1.7601.1769378,84816-Sep-201105:29
Tabletpc.cpl6.1.7601.17693684,03216-Sep-201105:28
Multidigimon.exe6.1.7601.1751451,71220-Nov-201013:25
Tabcal.exe6.1.7601.2182078,84816-Sep-201106:29
Tabletpc.cpl6.1.7601.21820684,03216-Sep-201106:27

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_0f13d96c97143d35020731b238f6e776_31bf3856ad364e35_6.1.7601.17693_none_1c711ab524b85a43.manifest
File versionNot applicable
File size709
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameX86_11dc20fdb4a4d4e79d71d63a17fec712_31bf3856ad364e35_6.1.7601.21820_none_901a17948a478620.manifest
File versionNot applicable
File size709
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameX86_2359e834f2f79f3898d440ecf1d56a76_31bf3856ad364e35_6.1.7600.16886_none_60e392705732c043.manifest
File versionNot applicable
File size709
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameX86_f6999bb5ef595eeb8ddd49e8a0d1d89d_31bf3856ad364e35_6.1.7600.21055_none_692f7b164e54a483.manifest
File versionNot applicable
File size709
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameX86_microsoft-windows-tabletpc-controlpanel_31bf3856ad364e35_6.1.7600.16886_none_df4ad213bc43e40e.manifest
File versionNot applicable
File size10,030
Date (UTC)16-Sep-2011
Time (UTC)15:04
File nameX86_microsoft-windows-tabletpc-controlpanel_31bf3856ad364e35_6.1.7600.21055_none_dff3b67ad54a49f0.manifest
File versionNot applicable
File size10,030
Date (UTC)16-Sep-2011
Time (UTC)15:04
File nameX86_microsoft-windows-tabletpc-controlpanel_31bf3856ad364e35_6.1.7601.17693_none_e1235e4fb9751fe6.manifest
File versionNot applicable
File size10,030
Date (UTC)16-Sep-2011
Time (UTC)15:04
File nameX86_microsoft-windows-tabletpc-controlpanel_31bf3856ad364e35_6.1.7601.21820_none_e1f5ab96d25cad3b.manifest
File versionNot applicable
File size10,030
Date (UTC)16-Sep-2011
Time (UTC)15:04
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_05c0fca6dad3ae2e6ffa9de4c7688668_31bf3856ad364e35_6.1.7600.21055_none_ec8cbba159930d12.manifest
File versionNot applicable
File size713
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameAmd64_0f13d96c97143d35020731b238f6e776_31bf3856ad364e35_6.1.7601.17693_none_788fb638dd15cb79.manifest
File versionNot applicable
File size711
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameAmd64_11dc20fdb4a4d4e79d71d63a17fec712_31bf3856ad364e35_6.1.7601.21820_none_ec38b31842a4f756.manifest
File versionNot applicable
File size711
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameAmd64_2359e834f2f79f3898d440ecf1d56a76_31bf3856ad364e35_6.1.7600.16886_none_bd022df40f903179.manifest
File versionNot applicable
File size711
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameAmd64_7c6b3caa16645b851d6eed77106ab999_31bf3856ad364e35_6.1.7600.16886_none_a3b4874d0305c3f5.manifest
File versionNot applicable
File size713
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameAmd64_b50e9ddefb3b875f4423c36752b0c631_31bf3856ad364e35_6.1.7601.17693_none_da9fcd4415f2f8bb.manifest
File versionNot applicable
File size713
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameAmd64_dac05db63180313edc671e1def36f92a_31bf3856ad364e35_6.1.7601.21820_none_6750960b7a4629b9.manifest
File versionNot applicable
File size713
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameAmd64_f6999bb5ef595eeb8ddd49e8a0d1d89d_31bf3856ad364e35_6.1.7600.21055_none_c54e169a06b215b9.manifest
File versionNot applicable
File size711
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameAmd64_microsoft-windows-tabletpc-controlpanel_31bf3856ad364e35_6.1.7600.16886_none_3b696d9774a15544.manifest
File versionNot applicable
File size10,034
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameAmd64_microsoft-windows-tabletpc-controlpanel_31bf3856ad364e35_6.1.7600.21055_none_3c1251fe8da7bb26.manifest
File versionNot applicable
File size10,034
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameAmd64_microsoft-windows-tabletpc-controlpanel_31bf3856ad364e35_6.1.7601.17693_none_3d41f9d371d2911c.manifest
File versionNot applicable
File size10,034
Date (UTC)16-Sep-2011
Time (UTC)13:56
File nameAmd64_microsoft-windows-tabletpc-controlpanel_31bf3856ad364e35_6.1.7601.21820_none_3e14471a8aba1e71.manifest
File versionNot applicable
File size10,034
Date (UTC)16-Sep-2011
Time (UTC)13:56

Properties

Article ID: 2618640 - Last Review: October 12, 2011 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2618640

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