Memory manager cannot commit memory pages anymore in Windows Vista or in Windows Server 2008

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Article ID: 2619529 - View products that this article applies to.
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Symptoms

Assume that you run an application or a service on a computer that is running Windows Vista or Windows Server 2008. The application or the service repeatedly commits and then releases lots of memory pages. In this situation, the memory manager may be unable to commit memory pages anymore.

Notes
  • When this issue occurs, many running applications or services may experience various symptoms.
  • To recover from this issue, you must restart the computer.
  • When this issue occurs, the CommittedBytes value in performance counter becomes a negative value.

Cause

This issue occurs because in some scenarios the memory manager incorrectly returns more memory pages than are actually allocated. This behavior causes the Commit Charge counter to underflow and become a very high value. Therefore, memory allocation fails and causes the issue that is mentioned in the "Symptoms" section.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntkrnlpa.exe6.0.6002.227183,603,84016-Sep-201119:21Not applicable
Ntoskrnl.exe6.0.6002.227183,552,64016-Sep-201119:21Not applicable
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6002.227184,687,74416-Sep-201119:17x64
For all supported IA-64–based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntoskrnl.exe6.0.6002.227189,470,84816-Sep-201119:13IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size3,279
Date (UTC)16-Sep-2011
Time (UTC)19:29
PlatformNot applicable
File nameX86_7307eaa9cfab9f0fe7b97e568db7af0b_31bf3856ad364e35_6.0.6002.22718_none_c0b463ec3956628d.manifest
File versionNot applicable
File size717
Date (UTC)16-Sep-2011
Time (UTC)19:29
PlatformNot applicable
File nameX86_ce48343eb976bf9d29c0ebe73ee54cfc_31bf3856ad364e35_6.0.6002.22718_none_17d576a9576a90ac.manifest
File versionNot applicable
File size697
Date (UTC)16-Sep-2011
Time (UTC)19:29
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22718_none_6e9db3cdca67d45e.manifest
File versionNot applicable
File size18,682
Date (UTC)16-Sep-2011
Time (UTC)19:29
PlatformNot applicable
File nameX86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.22718_none_866b4bc044acdef8.manifest
File versionNot applicable
File size7,654
Date (UTC)16-Sep-2011
Time (UTC)16:48
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_2dfa43d7b2a48baabe4564acb38ade4a_31bf3856ad364e35_6.0.6002.22718_none_52eb37c4724cab3b.manifest
File versionNot applicable
File size721
Date (UTC)16-Sep-2011
Time (UTC)19:29
PlatformNot applicable
File nameAmd64_db250cb4ed19ef0ea277a893ead40f8e_31bf3856ad364e35_6.0.6002.22718_none_dacc44ac873f9981.manifest
File versionNot applicable
File size701
Date (UTC)16-Sep-2011
Time (UTC)19:29
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22718_none_cabc4f5182c54594.manifest
File versionNot applicable
File size17,282
Date (UTC)16-Sep-2011
Time (UTC)19:29
PlatformNot applicable
File nameAmd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.22718_none_e289e743fd0a502e.manifest
File versionNot applicable
File size7,656
Date (UTC)16-Sep-2011
Time (UTC)16:48
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,305
Date (UTC)16-Sep-2011
Time (UTC)19:29
PlatformNot applicable
Additional files for all supported IA-64–based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_b61bd2ef9fe17824eac6a9b5fc87fdd8_31bf3856ad364e35_6.0.6002.22718_none_bc9feffc141213e3.manifest
File versionNot applicable
File size719
Date (UTC)16-Sep-2011
Time (UTC)19:29
PlatformNot applicable
File nameIa64_c5458743b11b75734cca8b698504f115_31bf3856ad364e35_6.0.6002.22718_none_13f300a993e01ba0.manifest
File versionNot applicable
File size699
Date (UTC)16-Sep-2011
Time (UTC)19:29
PlatformNot applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.22718_none_6e9f57c3ca65dd5a.manifest
File versionNot applicable
File size17,606
Date (UTC)16-Sep-2011
Time (UTC)19:29
PlatformNot applicable
File nameIa64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.22718_none_866cefb644aae7f4.manifest
File versionNot applicable
File size7,655
Date (UTC)16-Sep-2011
Time (UTC)16:32
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,459
Date (UTC)16-Sep-2011
Time (UTC)19:29
PlatformNot applicable

Properties

Article ID: 2619529 - Last Review: December 28, 2012 - Revision: 3.0
Applies to
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Foundation
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2619529

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