An encrypted or digitally-signed message cannot be printed when S/MIME control is installed in OWA in an Exchange Server 2010 SP1 environment

Article ID: 2620361 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • S/MIME in Outlook Web App (OWA) is enabled in a Microsoft Exchange Server 2010 SP1 environment.
  • A sender sends an encrypted or digitally-signed message to a recipient.
  • The recipient uses OWA to open the message and tries to print it.
  • The printer selection dialog box is displayed. The recipient selects the printer and presses the Print button.
In this scenario, the message is not printed. Additionally, if the recipient is using Internet Explorer 8 to sign in to OWA, the print window stops responding.

CAUSE

This issue occurs because the encrypted or digitally-signed message is not correctly rendered when S/MIME control is installed.

RESOLUTION

To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Outlook Web App and S/MIME, visit the following Microsoft website:
General information about Outlook Web App and S/MIME
For more information about Outlook Web App and S/MIME, visit the following Microsoft website:
General information about how to enable or disable S/MIME in Outlook Web App
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2620361 - Last Review: February 16, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Standard
    • Microsoft Exchange Server 2010 Enterprise
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2620361

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