A user does not receive roster updates during and after a database failover in Lync 2010

Article ID: 2623817 - View products that this article applies to.
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Consider the following scenario:
  • User A and user B joins an Instant Message (IM) conference by using Microsoft Lync 2010.
  • An SQL Back-end failover occurs.
  • During and after the failover, the conference roster is changed because of an action. For example, a user joins or leaves the conference.
In this scenario, the conference roster of user A and user B is not updated, and they do not know whether a user has joined or left.


This issue occurs because the Lync 2010 client receives a 488 not acceptable here response, and then the client does not rejoin the focus conferencing component.


To resolve this issue, install the following cumulative update:
2514982 Description of the cumulative update for Lync 2010: November 2011

Note after the update is applied, Lync 2010 rejoins the focus conferencing component when the client receives the 488 not acceptable here response.


Article ID: 2623817 - Last Review: November 19, 2011 - Revision: 1.0
  • Microsoft Lync 2010
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