IMs are still archived in Outlook after the behavior is disabled by policies in Lync 2010

Article ID: 2629913 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario: 
  • You install Microsoft Outlook and Lync 2010 on a computer.
  • More than one network adapter is installed on the computer.
  • The following two Lync 2010 client policies are applied on the Lync 2010 client. These policies prevent Lync 2010 from archiving instant messages (IM) in Outlook.
    • The EnableIMAutoArchiving client policy is set to false.
    • The DisableSavingIM client policy is set to true.

  • You send certain IMs to other Lync 2010 users in an IM conference. 
  • You change to another network adapter during the IM conference.
In this scenario, Lync 2010 archives random IMs in the Conversation History folder in Outlook.

RESOLUTION

To resolve this issue, install the following cumulative update:
2514982 Description of the cumulative update package for Lync 2010: November 2011


WORKAROUND

To work around this issue, can set the EnableCallLogAutoArchiving Lync 2010 client policy to false on the client.

MORE INFORMATION

For more information about the data model for the endpointConfigurationprovisionGroup element, visit the following Microsoft website:
General information about the data model for the endpointConfigurationprovisionGroup element
For more information about the Get-CsClientPolicy command, visit the following Microsoft website:
General information about the Get-CsClientPolicy command


Properties

Article ID: 2629913 - Last Review: November 19, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Lync 2010
Keywords: 
kbqfe kbsurveynew kbfix kbexpertisebeginner KB2629913

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