Article ID: 2630205 - View products that this article applies to.
Consider the following scenario:
Note This issue occurs only for specific printer drivers.
This problem occurs because Word 2010 specifies an invalid value for the paper size when it communicates with the printer driver. This problem does not occur for most printer drivers, because most printer drivers ignore this invalid value when it is sent.
To work around this problem, set the paper size to a size other than Letter or A4, and then set the paper size back again. This updates the cached value for the paper size, and the correct value for the paper size is sent to the printer driver.
Consider the following example:
A Word 2010 document that uses the A4 paper size is experiencing this problem. To work around this problem, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.