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The Number of Items in Retry Table counter displays an incorrect value that causes SCOM alerts in an Exchange Server 2010 SP1 organization
Article ID: 2633044 - View products that this article applies to.
In a Microsoft Exchange Server 2010 Service Pack 1 (SP1) organization that is monitored by a System Center Operations Manager (SCOM) server, you receive the following SCOM alerts for Exchange Server 2010 Mailbox servers unexpectedly:
Additionally, if you restart the Microsoft Exchange Search Indexer service on the Exchange Server 2010 server, the Number of Items in Retry Table counter value shows a different value to the value before the service restarts.
Alert: Number of items in retry table has been more than 30000 for Number minutes.
ObjectName: MSExchange Search Indices
CounterName: Number of Items in Retry table
Note This issue typically occurs after you move mailboxes in the organization.
This issue occurs because the Search Indexer service does not update the cache for the Number of Items in Retry Table counter. Therefore, the counter displays an incorrect value and causes SCOM alerts.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2645995/ )Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2
Registry key informationImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756After you apply the update, to configure the cache time-out value, following these steps:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Note By default, the time-out value is set to 5 minutes.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, visit the following Microsoft website:
The Number of Items in Retry Table counter is more than 30000 for 30 minutes
Article ID: 2633044 - Last Review: February 13, 2012 - Revision: 1.0