Article ID: 2633200 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You install an enterprise certification authority (CA) in a corporate domain environment.
  • You install the Network Device Enrollment Service (NDES) role service on a server that is running Windows Server 2008 R2 Service Pack 1 (SP1) or Windows Server 2008 Service Pack 2 (SP2).
  • You configure the enterprise CA certificate as the CA for the registration authority.
  • You restart the server on which the enterprise CA is installed.
  • You try to generate a Simple Certificate Enrollment Protocol (SCEP) request by using a network device or a SCEP simulator.
In this scenario, the NDES cannot submit the certificate request to the enterprise CA. Additionally, an event that resembles the following is logged on the server on which the NDES role service is installed:

Log Name: Application
Source: Microsoft-Windows-NetworkDeviceEnrollmentService
Date: datetime
Event ID: 31
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: computer name
Description:
The Network Device Enrollment Service cannot submit the certificate request (0x800706ba). The RPC server is unavailable.

Cause

This issue occurs because the port that the CertRequest interface uses is changed when you restart the server on which the Enterprise CA is installed. Therefore, the NDES role service cannot connect to the enterprise CA. Then, the SCEP request fails, and network devices cannot enroll or renew certificates.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 SP1 or Windows Server 2008 SP2. Additionally, you must have the NDES role service installed.

For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 1.21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Certcli.dll6.1.7601.21898461,82414-Jan-201208:26x64
Certcli.dll6.1.7601.21898342,01614-Jan-201208:22x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Certcli.dll6.1.7601.21898881,66414-Jan-201207:53IA-64
Certcli.dll6.1.7601.21898342,01614-Jan-201208:22x86
Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 23xxxWindows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Certcli.dll6.0.6002.23283324,09605-Dec-201303:17x86
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Certcli.dll6.0.6002.23283446,46405-Dec-201303:44x64
Certcli.dll6.0.6002.23283324,09605-Dec-201303:17x86
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Certcli.dll6.0.6002.23283862,20805-Dec-201302:18IA-64
Certcli.dll6.0.6002.23283324,09605-Dec-201303:17x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the NDES, visit the following Microsoft website:
General information about the NDES
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_51a4bb91b851a22d70329e0bb2cfeb1b_31bf3856ad364e35_6.1.7601.21898_none_e01be79533861b9b.manifest
File versionNot applicable
File size1,080
Date (UTC)14-Jan-2012
Time (UTC)13:44
PlatformNot applicable
File nameAmd64_6a65170de24ae82ef7e5e52ae6c6fe3c_31bf3856ad364e35_6.1.7601.21898_none_7b04bae21c9c983d.manifest
File versionNot applicable
File size720
Date (UTC)14-Jan-2012
Time (UTC)13:44
PlatformNot applicable
File nameAmd64_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.21898_none_35dadd4a6ca1f163.manifest
File versionNot applicable
File size34,147
Date (UTC)14-Jan-2012
Time (UTC)09:48
PlatformNot applicable
File nameX86_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.21898_none_d9bc41c6b444802d.manifest
File versionNot applicable
File size34,143
Date (UTC)14-Jan-2012
Time (UTC)08:59
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_d8b5a049f784616c67eab95cd95a9e89_31bf3856ad364e35_6.1.7601.21898_none_d9ae5250f292c192.manifest
File versionNot applicable
File size1,078
Date (UTC)14-Jan-2012
Time (UTC)13:44
PlatformNot applicable
File nameIa64_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.21898_none_d9bde5bcb4428929.manifest
File versionNot applicable
File size34,145
Date (UTC)14-Jan-2012
Time (UTC)09:42
PlatformNot applicable
File nameX86_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.1.7601.21898_none_d9bc41c6b444802d.manifest
File versionNot applicable
File size34,143
Date (UTC)14-Jan-2012
Time (UTC)08:59
PlatformNot applicable

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameX86_d55d2d565e56c26873dc0720f13eb7f8_31bf3856ad364e35_6.0.6002.23283_none_b224b83fbbafea12.manifest
File versionNot applicable
File size716
Date (UTC)05-Dec-2013
Time (UTC)13:37
File nameX86_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.0.6002.23283_none_d99a367d5329b6de.manifest
File versionNot applicable
File size62,028
Date (UTC)05-Dec-2013
Time (UTC)04:02
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_b001420f20498b7286ac2a5258e28ce5_31bf3856ad364e35_6.0.6002.23283_none_84fb22165b31df77.manifest
File versionNot applicable
File size1,080
Date (UTC)05-Dec-2013
Time (UTC)13:37
File nameAmd64_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.0.6002.23283_none_35b8d2010b872814.manifest
File versionNot applicable
File size61,715
Date (UTC)05-Dec-2013
Time (UTC)04:36
File nameX86_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.0.6002.23283_none_d99a367d5329b6de.manifest
File versionNot applicable
File size62,028
Date (UTC)05-Dec-2013
Time (UTC)04:02
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_f39388b6abe64d1c94186831dbcddebf_31bf3856ad364e35_6.0.6002.23283_none_cda5fe6042403c30.manifest
File versionNot applicable
File size1,078
Date (UTC)05-Dec-2013
Time (UTC)13:37
File nameIa64_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.0.6002.23283_none_d99bda735327bfda.manifest
File versionNot applicable
File size61,700
Date (UTC)05-Dec-2013
Time (UTC)03:10
File nameX86_microsoft-windows-c..tionauthorityclient_31bf3856ad364e35_6.0.6002.23283_none_d99a367d5329b6de.manifest
File versionNot applicable
File size62,028
Date (UTC)05-Dec-2013
Time (UTC)04:02

Properties

Article ID: 2633200 - Last Review: February 12, 2014 - Revision: 2.0
Applies to
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 Service Pack 2, when used with:
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Enterprise without Hyper-V
    • Windows Server 2008 Datacenter
    • Windows Server 2008 Datacenter without Hyper-V
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2633200

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