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FIX: Product key is not accepted when you install or activate Expression Web 4

Article ID: 2635101 - View products that this article applies to.

SUMMARY

This article describes the Microsoft Expression Web 4 issues that are fixed in the hotfix package that is dated October 26, 2011.

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INTRODUCTION

Issues that this hotfix package fixes

When you use a valid product key to activate Expression Web 4, you may experience the following symptoms:

Expression Web 4 reverts to trial mode.
You receive a message that states that the product key is invalid.
The product key is not accepted during the Expression Web 4 installation process.
You receive a message that states that Expression Web 4 was already activated by using the product key.

This issue occurs because of corruption in the license store.

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Expression Web 4 Service Pack 2 to apply this hotfix package.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2571841

(http://support.microsoft.com/kb/2571841/ )

Description of Expression Web 4 Service Pack 2

Restart requirement

You may not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

You do not have to make any changes to the registry to apply this update.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issue that is listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform
WebSP2a-KB2635101-FullFile-ENU.exe	4.0.1338.0	102,145,896	12-Oct-2011	11:12	x86
WebSP2a-KB2635101-ENU.exe	4.0.1338.0	29,061,488	12-Oct-2011	18:09	x86

NoteWebSP2a-KB2635101-FullFile-ENU.exe is the full install package that you can use when the product key is not accepted during the installation of Expression Web 4.
WebSP2a-KB2635101-ENU.exe is the update package that you can use when Expression Web 4 is already installed.

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