Article ID: 2635238 - View products that this article applies to.
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PROBLEM

You experience the following issue in Office 365 or Office 365 pre-upgrade.

In Office 365

You see a status of "provisioning..." for one or more of the following services in the Office 365 admin center:
  • Exchange
  • Identity Service
  • Lync
  • Office 365 Portal
  • Office Subscription
  • Rights Management Service
  • SharePoint
  • Office 365 ProPlus
  • Visio
  • Project

In Office 365 pre-upgrade

You receive one or more of the following messages in the Office 365 pre-upgrade portal:
  • Setting up Exchange Online... this may take a few minutes.
  • Setting up SharePoint Online... this may take a few minutes.
  • Setting up Lync Online... this may take a few minutes.
  • Setting up Microsoft Office Desktop Apps service... this may take a few minutes.
  • Setting up Office... this may take a few minutes.

SOLUTION

Check the health of the services that are experiencing the problem. For more information about how to check the service health status, go to View the status of your services.

If the health of all affected services looks good, and if more than 4 hours have passed since you first saw this issue, contact Office 365 Technical Support.

We understand that 4 hours may seem like a long time. In many cases, we're already working on a solution. Please give us at least 4 hours to complete a solution.

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2635238 - Last Review: February 4, 2014 - Revision: 26.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365
Keywords: 
o365 o365a o365e o365p o365m o365062011 pre-upgrade after upgrade o365022013 KB2635238

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