Article ID: 2635238 - View products that this article applies to.
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You experience the following issue in Office 365.

You see a status of "provisioning..." for one or more of the following services in the Office 365 admin center:
  • Exchange
  • Identity Service
  • Lync
  • Office 365 Portal
  • Office Subscription
  • Rights Management Service
  • SharePoint
  • Office 365 ProPlus
  • Visio
  • Project


Check the health of the services that are experiencing the problem. For more information about how to check the service health status, go to View the status of your services.

If the health of all affected services looks good, and if more than 4 hours have passed since you first saw this issue, contact Office 365 Technical Support.

We understand that 4 hours may seem like a long time. In many cases, we're already working on a solution. Please give us at least 4 hours to complete a solution.

Still need help? Go to the Office 365 Community website.


Article ID: 2635238 - Last Review: July 28, 2014 - Revision: 29.0
Applies to
  • Microsoft Office 365
  • Office 365 User and Domain Management
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