"550 5.7.1" NDR when an email message is sent between tenant organizations in a multi-tenant Exchange Server 2010 environment

Article ID: 2637915 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have two tenant organizations (Organization 1 and Organization 2) in a multi-tenant Microsoft Exchange Server 2010 environment. The environment has Exchange Server 2010 Service Pack 1 (SP1) or a later update rollup installed.
  • Organization 1 has two mail-enabled users (User A and User B).
  • Organization 2 has a distribution group that contains User A.
  • User B in Organization 1 tries to send an email message to the distribution group that is in Organization 2.
In this scenario, User B receives a non-delivery report (NDR) message that contains the following:
550 5.7.1 Transport rules loop count exceeded

Cause

This issue occurs because the x-ms-exchange-transport-rules-loop value that is used to track message looping is set in the message header incorrectly when the email message is sent between tenant organizations.

Resolution

To resolve this issue, install the following update rollup:
2706690 Description of Update Rollup 4 for Exchange Server 2010 Service Pack 2

Workaround

To work around this issue, create an external contact for User A in Organization 2, and then add the contact to the distribution group.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the multi-tenant Exchange deployment, go to the following Microsoft website:
Multi-tenant support
For more information about how to create a tenant organization, go to the following Microsoft website:
Create a tenant organization

Properties

Article ID: 2637915 - Last Review: August 14, 2012 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 1
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2637915

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