"Et Outlook-element kan ikke synkroniseres, fordi feltet Virksomhedsnr. ikke kan behandles" error message when you synchronize contacts in the Danish version of Microsoft Dynamics NAV 2009

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Article ID: 2642239 - View products that this article applies to.
This article applies to Microsoft Dynamics NAV for the Danish (dk) language locale.
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SYMPTOMS

When you try to synchronize a contact record that has a field that contains "aa" or "å" chars in the Danish version of Microsoft Dynamics NAV 2009, you receive the following error message:
Et Outlook-element kan ikke synkroniseres, fordi feltet Virksomhedsnr. i enheden CONT_PERS ikke kan behandles. Forsøg igen senere, og kontakt systemadministratoren, hvis problemet ikke er løst.
This problem occurs in the Dynamics NAV database where the collation is set to Danish_Norwegian_CS_AS.
This problem occurs if the Microsoft Dynamics NAV installation has a build number that is earlier than 32924.
This problem occurs in the following products:
  • The Danish version of Microsoft Dynamics NAV 2009 R2
  • The Danish version of Microsoft Dynamics NAV 2009 Service Pack 1 (SP1)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV 2009 service pack or the next Microsoft Dynamics NAV version that contains this hotfix.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Note Before you install this hotfix, verify that all Microsoft Navision client users are logged off the system. This includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To implement this hotfix, you must have a developer license.

We recommend that the user account in the Windows Logins window or in the Database Logins window be assigned the "SUPER" role ID. If the user account cannot be assigned the "SUPER" role ID, you must verify that the user account has the following permissions:
  • The Modify permission for the object that you will be changing.
  • The Execute permission for the System Object ID 5210 object and for the System Object ID 9015 object.


Note You do not have to have rights to the data stores unless you have to perform data repair.

Code changes

Note Always test code fixes in a controlled environment before you apply the fixes to your production computers.
To resolve this problem, change the code in the Outlook Synch. Setup Mgt. codeunit (5300) as follows:
Existing code
...
      END ELSE BEGIN
        FilterValueLen := Field.Len;
        Field.GET(DATABASE::"Outlook Synch. Filter",OSynchFilterIn.FIELDNO(Value));
        IF FilterValueLen = Field.Len THEN BEGIN
          FilterValue := PADSTR(FilterValue,Field.Len - 2);
          OSynchFilterIn.Value := '@' + OSynchTypeConversion.ReplaceFilterChars(FilterValue) + '*';
        END ELSE
          OSynchFilterIn.Value := '@' + OSynchTypeConversion.ReplaceFilterChars(FilterValue);
      END;
...
Replacement code
...
      END ELSE BEGIN
        FilterValueLen := Field.Len;
        Field.GET(DATABASE::"Outlook Synch. Filter",OSynchFilterIn.FIELDNO(Value));
        IF FilterValueLen = Field.Len THEN BEGIN
          FilterValue := PADSTR(FilterValue,Field.Len - 2);
          OSynchFilterIn.Value := OSynchTypeConversion.ReplaceFilterChars(FilterValue) + '*';
        END ELSE
          OSynchFilterIn.Value := OSynchTypeConversion.ReplaceFilterChars(FilterValue);
      END;
...

Note After you apply these steps, fields in Microsoft Office Outlook which point to tables in Microsoft Dynamics NAV will be compared case sensitively.

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • The Danish version of Microsoft Dynamics NAV 2009 R2
  • The Danish version of Microsoft Dynamics NAV 2009 Service Pack 1 (SP1)

Removal information

You cannot remove this hotfix.

MORE INFORMATION

You may also apply build 32924 or a later build to resolve this problem.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2642239 - Last Review: December 19, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Dynamics NAV 2009
Keywords: 
kbqfe kbmbsmigrate kbsurveynew kbmbscodefix kberrmsg KB2642239

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