Active Directory schema attributes are cleared after you disable a user’s mailbox in an Exchange Server 2010 environment

Article ID: 2644047 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A user is in a Microsoft Exchange Server 2010 environment.
  • The user has certain phonetic attributes that begin with msDS-Phonetic in Active Directory schema attributes.
  • You disable the user’s mailbox.
In this scenario, the following phonetic attributes are cleared unexpectedly: 
  • msDS-PhoneticCompanyName
  • msDS-PhoneticDepartment
  • msDS-PhoneticFirstName
  • msDS-PhoneticLastName

CAUSE

This issue occurs because the Exchange Server 2010 server incorrectly clears these attributes when it disables the user’s mailbox.


RESOLUTION

To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the msDS-PhoneticCompanyName attribute, visit the following Microsoft website:
General information about the msDS-PhoneticCompanyName attribute
For more information about the msDS-PhoneticFirstName attribute, visit the following Microsoft website:
General information about the msDS-PhoneticFirstName attribute
For more information about the msDS-PhoneticDepartment attribute, visit the following Microsoft website:
General information about the msDS-PhoneticDepartment attribute
For more information about the msDS-PhoneticLastName attribute, visit the following Microsoft website:
General information about the msDS-PhoneticLastName attribute
For more information about the Active Directory schema changes, visit the following Microsoft website:
General information about Active Directory schema changes

Properties

Article ID: 2644047 - Last Review: February 13, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2644047

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