Active Directory schema attributes are cleared after you disable a user’s mailbox in an Exchange Server 2010 environment

Article ID: 2644047 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A user is in a Microsoft Exchange Server 2010 environment.
  • The user has certain phonetic attributes that begin with msDS-Phonetic in Active Directory schema attributes.
  • You disable the user’s mailbox.
In this scenario, the following phonetic attributes are cleared unexpectedly: 
  • msDS-PhoneticCompanyName
  • msDS-PhoneticDepartment
  • msDS-PhoneticFirstName
  • msDS-PhoneticLastName
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CAUSE

This issue occurs because the Exchange Server 2010 server incorrectly clears these attributes when it disables the user’s mailbox.


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RESOLUTION

To resolve this issue, install the following update rollup:
2645995
(http://support.microsoft.com/kb/2645995/ )
Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the msDS-PhoneticCompanyName attribute, visit the following Microsoft website:
General information about the msDS-PhoneticCompanyName attribute
(http://msdn.microsoft.com/en-us/library/cc220337(v=PROT.10).aspx)
For more information about the msDS-PhoneticFirstName attribute, visit the following Microsoft website:
General information about the msDS-PhoneticFirstName attribute
(http://msdn.microsoft.com/en-us/library/cc220340(v=PROT.13).aspx)
For more information about the msDS-PhoneticDepartment attribute, visit the following Microsoft website:
General information about the msDS-PhoneticDepartment attribute
(http://msdn.microsoft.com/en-us/library/cc220338(v=PROT.10).aspx)
For more information about the msDS-PhoneticLastName attribute, visit the following Microsoft website:
General information about the msDS-PhoneticLastName attribute
(http://msdn.microsoft.com/en-us/library/cc220341(v=PROT.10).aspx)
For more information about the Active Directory schema changes, visit the following Microsoft website:
General information about Active Directory schema changes
(http://technet.microsoft.com/en-us/library/aa997467(EXCHG.80).aspx)

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Properties

Article ID: 2644047 - Last Review: February 13, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2644047
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