Article ID: 2648682 - View products that this article applies to.
Consider the following scenarios in a Microsoft Exchange Server 2010 environment:
The issues occur when the following conditions are true:
This issue occurs because the Exchange server does not update the character set in the PR_BODY_HTML property when the server changes the character set in the PR_INTERNET_CPID property. Therefore, the message body is garbled when Outlook tries to display the body of the message.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2645995/ )Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2
To work around this issue, manually set the Outlook client to only use UTF-8 in International Options.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about content conversion, visit the following Microsoft website:
General information about content conversion
For more information about the PidTagBodyHtml canonical property, visit the following Microsoft website:
General information about the PidTagBodyHtml canonical property
For more information about the message-encoding options, visit the following Microsoft website:
General information about the message-encoding options
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/916299/ )The body of an e-mail message is garbled when the message is viewed in Outlook in an Exchange Server 2003 organization
Article ID: 2648682 - Last Review: March 19, 2012 - Revision: 3.0