Text in tables is displayed incorrectly in the Conversation view in Outlook Web App in an Exchange Server 2010 environment

Article ID: 2649679 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You send an email message that contains some tables by using Microsoft Outlook Web App in a Microsoft Exchange Server 2010 environment. For example, you copy and paste tables from a Microsoft Excel workbook to an email message, and then send the email message.
  • A receiver tries to view the message by using the Conversation view in Outlook Web App.
In this scenario, text in the tables in the email message is wrapped incorrectly. Therefore, the email message is unreadable.

CAUSE

This issue occurs because the word-wrap:break-word value is set in the file that Outlook Web App uses to display email messages in the Conversation view. This value wraps the text to next line incorrectly.

Note The file that Outlook Web App uses is located in the following location on the Microsoft Exchange Server 2010 Client Access server:
Driver:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\version\themes\base\premium.css

RESOLUTION

To resolve this issue, install the following update rollup:
2661854 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2

WORKAROUND

To work around this issue, use one of the following methods.

Method 1

Change the file that Outlook Web App uses to display email messages in the Conversation view. To do this, follow these steps:
  1. Locate and open the following file:
    Driver:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\version\themes\base\premium.css
  2. In the file, locate the word-wrap:break-word value and change it to the word-wrap:normal value.

    For example, the file contains the following code:
    .bdyItmPrt 
    { 
    font-size: medium; 
    word-wrap: break-word; 
    }
    In this example, you must make the following change to the word-wrap:break-word value:
    .bdyItmPrt 
    { 
    font-size: medium; 
    word-wrap: normal; 
    }

Method 2

Paste the tables to Microsoft Word or Microsoft Outlook, and then copy the tables from Word or Outlook to Outlook Web App. Then, send the email message.

Method 3

Do not open the email message in the Conversation view.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

To configure how words are broken when text exceeds the boundaries of a container, use the -ms-word-wrap property. For more information about the -ms-word-wrap property, visit the following Microsoft website:
General information about the -ms-word-wrap property

Properties

Article ID: 2649679 - Last Review: April 16, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Standard
    • Microsoft Exchange Server 2010 Enterprise
Keywords: 
kbqfe kbexpertiseinter kbsurveynew kbfix KB2649679

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