Article ID: 2650066 - View products that this article applies to.
When you try to save an Excel file in Excel for Mac 2011, it does not save.
Can't save an Excel file in Excel 2008 for Mac?Click here to follow Excel 2008 for Mac troubleshooting methods for this problem
IMPORTANT: The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
We recommend that you follow the provided methods in this article in order. However, if you have previously tried one of the methods and it has failed, you can jump to another method quickly from this list:
Method 1: Check the Hard Disk Drive nameMake sure the hard disc drive icon has a name. The name can contain numbers as long as it starts with text characters. The name should not contain:
Method 2: Save the file to a different locationWarning The 255 character file name limit includes the file path location of the file as part of the limit. For example, if you save a file to the desktop all the characters that are contained in this file path will be included: HD\Users\<your user name>\Desktop.
You should first try to save the file to a different location on your local hard disc drive, such as the Desktop or Documents folder. If you cannot save the file to a local hard disc drive location, go to method 3.
If you can save the file locally but you cannot save it to an external device, contact the manufacturer of the external device or Apple.
If you can save the file locally but you cannot save it to a network share, contact the network administrator, your company's IT department, or the owner of the share.
Method 3: Empty the Office 2011 AutoRecovery folderTo empty the AutoRecovery folder, follow these steps if have Service Pack 2 installed:
To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:
Method 4: Remove Excel PreferencesWarning Removing preferences will delete any customizations that were made. These customizations include changes to toolbars, custom dictionaries, and keyboard shortcuts that were created.
Method 5: Create a new User AccountThe user information may be corrupted. This can cause application startup, install, and usage problems.
To determine whether the User Account is corrupted, log on as a new user or create a new user account, and then test Excel. To create a new user account, read this Microsoft knowledge base article:
2439218 Testing your user account to troubleshoot Office for Mac applications
If the problem continues to occur go to the next method.
Method 6: Save the file in safe modeTo save the file in safe mode, follow the steps provided in this Microsoft knowledge base article:
2398596 Perform a clean startup (Safe boot) to determine whether background programs are interfering with Office for Mac
If you can save the file in safe mode, the issue is most likely related to programs running in the background.
If the information in this knowledge base article did not help resolve your problem, select one of the following options: