"Microsoft Word has stopped working" error when you close Word 2010 or Word 2007

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Article ID: 2654846 - View products that this article applies to.
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This is a Step by Step article.
This is a step-by-step article.

Symptoms

Each time you close Office Word, you receive the following error message: 
Microsoft Word has stopped working

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Resolution

Certain add-ins in Word might cause the problem. To resolve this problem, try the following method.

Word 2010

  1. Start Word 2010, click File, and then click Options.

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  2. Click Add-Ins, and then click Go.

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  3. Clear the Send to Bluetooth check box, and then click OK.

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  4. If the problem still occurs, try disabling other add-ins to troubleshoot the problem.

Word 2007

  1. Click the Office button, and then click Word Options

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  2. Click Add-Ins, click Go.

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  3. Clear the Send to Bluetooth, and then click OK.

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  4. If the problem still occurs, try disabling other add-ins to troubleshoot the problem.




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Properties

Article ID: 2654846 - Last Review: September 30, 2013 - Revision: 4.1
Applies to
  • Microsoft Word 2010
  • Microsoft Office Word 2007
Keywords: 
kbprb kbtshoot kbexpertisebeginner kbstepbystep kbgraphxlink KB2654846

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