Article ID: 2655008 - Last Review: January 12, 2012 - Revision: 2.0

FIX: Intermittent crashes may occur for the w3wp.exe process on a server that is running in a Forefront Unified Access Gateway 2010 array

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SYMPTOMS

You may experience intermittent crashes of the w3wp.exe process on a server that is running in a Microsoft Forefront Unified Access Gateway 2010 array. All clients that use SSL VPN (Secure Sockets Layer virtual private network) network access are disconnected when the crash occurs. Additionally, the crash occurs on both nodes of the array.
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RESOLUTION

To resolve this issue, install the rollup package that is described in the following Microsoft Knowledge Base article:
2647899  (http://support.microsoft.com/kb/2647899/ ) Rollup 1 for Forefront Unified Access Gateway (UAG) 2010 Service Pack 1 Update 1

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
  • Microsoft Forefront Unified Access Gateway 2010 Service Pack 1
  • Microsoft Forefront Unified Access Gateway 2010
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Keywords: 
kbqfe kbfix kbexpertiseinter kbbug kbsurveynew KB2655008
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