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FIX: Japanese characters in the subject line of an Alert email message are not readable in the Japanese version of Forefront Threat Management Gateway 2010
Article ID: 2655951 - View products that this article applies to.
In the Japanese version of Microsoft Forefront Threat Management Gateway (TMG) 2010, when you use the Alert mail function to send an email message to the administrator, you may receive an Alert email message in which the Japanese characters in the subject line are not readable.
For example, you may receive an Alert email message from Forefront Threat Management Gateway to the Simple Mail Transfer Protocol (SMTP) server whose subject line resembles one of the following:
Subject: Microsoft Forefront TMG - è¦å‘Šãƒ†ã‚¹ãƒˆ ãƒ¡ãƒ¼ãƒ«
Subject: Microsoft Forefront TMG - ??????????????? ????????
This problem occurs because the encoding format for specifying the character set is not included in the subject header of the Forefront TMG Alert email message.
The raw Japanese characters are written in the "Subject:" header. An affected email client cannot detect the correct character set when the client displays the subject line. This results in unreadable, non-Japanese characters.
To resolve this issue, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 2655951 - Last Review: October 10, 2012 - Revision: 2.0