Group Policy Preferences stops responding when you try to configure printers that use third-party drivers in Windows Server 2008

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Article ID: 2656908 - View products that this article applies to.
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SYMPTOMS

When you open Group Policy Preferences and try to configure the printer item for printers that use third-party drivers, Group Policy Preferences stops responding. Additionally, you cannot perform other operations or log off the computer. This issue occurs on a computer that is running Windows Server 2008.

CAUSE

This issue occurs because a hidden dialog box is opened when you try to configure the printer item for printers that use third-party drivers in Group Policy Preferences.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2008 Service Pack 2 (SP2). Additionally, you must have hotfix 973772 installed. For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatform
Gpprefcl.dll6.0.6002.22777647,68012-Jan-201221:45x86
For all supported x64-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatform
Gpprefcl.dll6.0.6002.22777846,84812-Jan-201222:14x64
Gpprefcl.dll6.0.6002.22777647,68012-Jan-201221:45x86
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Gpprefcl.dll6.0.6002.22777846,84812-Jan-201222:14x64
Gpprefcl.dll6.0.6002.22777647,68012-Jan-201221:45x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

To resolve a similar issue that occurs in Windows Vista, install the hotfixes that are described in the following articles in the Microsoft Knowledge Base:
973772 Group Policy Preferences stops responding when you try to configure the printer item for printers that use third-party drivers on a Windows Vista or Windows Server 2008-based computer
974266 Group Policy Preferences Client-Side Extension Hotfix Rollup
For more information about Group Policy Preferences, visit the following Microsoft website:
General information about Group Policy Preferences
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
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File nameUpdate.mum
File versionNot applicable
File size2,241
Date (UTC)13-Jan-2012
Time (UTC)01:17
File nameX86_3ddc0d88a27579445dbc6389c575a1ab_31bf3856ad364e35_6.0.6002.22777_none_6269747fbc41beee.manifest
File versionNot applicable
File size711
Date (UTC)13-Jan-2012
Time (UTC)01:17
File nameX86_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.0.6002.22777_none_3974a74e5f724427.manifest
File versionNot applicable
File size106,474
Date (UTC)12-Jan-2012
Time (UTC)22:19
Additional files for all supported x64-based versions of Windows Server 2008
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File nameAmd64_d4dfed3de2444f57bd7d66dfdbf86e75_31bf3856ad364e35_6.0.6002.22777_none_f6263e7923a8429b.manifest
File versionNot applicable
File size1,072
Date (UTC)13-Jan-2012
Time (UTC)01:17
File nameAmd64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.0.6002.22777_none_959342d217cfb55d.manifest
File versionNot applicable
File size106,510
Date (UTC)12-Jan-2012
Time (UTC)22:41
File nameUpdate.mum
File versionNot applicable
File size2,257
Date (UTC)13-Jan-2012
Time (UTC)01:17
File nameWow64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.0.6002.22777_none_9fe7ed244c307758.manifest
File versionNot applicable
File size66,987
Date (UTC)12-Jan-2012
Time (UTC)22:04
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_4feb2e9f1c929b7d512d85a3e7eefb04_31bf3856ad364e35_6.0.6002.22777_none_a34f7da0b7e4be47.manifest
File versionNot applicable
File size1,070
Date (UTC)13-Jan-2012
Time (UTC)01:17
File nameIa64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.0.6002.22777_none_39764b445f704d23.manifest
File versionNot applicable
File size106,492
Date (UTC)12-Jan-2012
Time (UTC)21:00
File nameUpdate.mum
File versionNot applicable
File size2,247
Date (UTC)13-Jan-2012
Time (UTC)01:17
File nameWow64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.0.6002.22777_none_9fe7ed244c307758.manifest
File versionNot applicable
File size66,987
Date (UTC)12-Jan-2012
Time (UTC)22:04

Properties

Article ID: 2656908 - Last Review: February 16, 2012 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbqfe kbHotfixServer kbfix kbexpertiseadvanced kbsurveynew KB2656908

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