FIX: The Forefront Threat Management Gateway Firewall service (Wspsrv.exe) may crash frequently for a published website secured by SSL after you install Service Pack 2

Article translations Article translations
Article ID: 2658903 - View products that this article applies to.
Expand all | Collapse all

Symptoms

Consider the following scenario:
  • You install Service Pack 2 (SP2) for Microsoft Forefront Threat Management Gateway 2010.
  • You use Forefront Threat Management Gateway to publish a secure website by using Secure Sockets Layer (SSL).

In this scenario, the Forefront Threat Management Gateway Firewall service (Wspsrv.exe) may crash frequently. When this problem occurs, you may find that the following event is logged in the Application log:

Source: Microsoft Forefront TMG Firewall

Event ID: 14057

Description:
The Firewall service stopped because an application filter module C:\Program Files\Microsoft Forefront Threat Management Gateway\w3filter.dll generated an exception code C0000005 in address 000000007043254F when function CompleteAsyncIO was called. To resolve this error, remove recently installed application filters and restart the service.


Cause

This issue occurs because of a known problem that was introduced by Service Pack 2 for Forefront Threat Management Gateway 2010.

Resolution

To resolve this issue, install the hotfix package that is described in the following Microsoft Knowledge Base article:
2649961 Rollup 1 for Forefront Threat Management Gateway (TMG) 2010 Service Pack 2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2658903 - Last Review: August 13, 2012 - Revision: 2.0
Applies to
  • Microsoft Forefront Threat Management Gateway 2010 Service Pack 2
  • Microsoft Forefront Threat Management Gateway 2010 Enterprise
  • Microsoft Forefront Threat Management Gateway 2010 Standard
Keywords: 
kbexpertiseinter kbbug kbsurveynew kbqfe kbfix KB2658903

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com