"0x000000C4" Stop error when you enable Driver Verifier in Windows 7 or in Windows Server 2008 R2

Article translations Article translations
Article ID: 2661796 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • You enable Driver Verifier on a computer that is running Windows 7 or Windows Server 2008 R2. For example, you start the Driver Verifier Manager (Verifier.exe) tool and verify all drivers by selecting the Automatically select all drivers installed on this computer check box.
  • You run a test that is included in Windows Logo Kit (WLK). Or, you run an application that interacts with a device driver. For example, you run the Amcap.exe application to use the camera.
In this scenario, you receive a Stop error message that resembles the following:
Stop 0x000000C4 (Parameter1, Parameter2, Parameter3, Parameter4)
DRIVER_VERIFIER_DETECTED_VIOLATION
Notes
  • Not all "0x000000C4" Stop errors are caused by this issue.
  • The parameters in this Stop error message may vary, depending on the configuration of the computer.

CAUSE

The issue occurs because of an error in the Stream.sys component. When Driver Verifier is enabled, every kernel mode reference to a user mode handle receives security validation. The computer crashes if this security validation does not occur in the context of a process that is not under the LocalSystem account. Therefore, in certain situations when the Stream.sys component references user-mode handles in kernel mode and Driver Verifier is enabled, this issue occurs.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Stream.sys6.1.7601.1775653,63205-Jan-201204:02x86
Stream.sys6.1.7601.2189153,63205-Jan-201203:56x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Stream.sys6.1.7601.1775668,86405-Jan-201204:40x64
Stream.sys6.1.7601.2189168,86405-Jan-201204:37x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Stream.sys6.1.7601.17756166,52805-Jan-201203:39IA-64
Stream.sys6.1.7601.21891166,52805-Jan-201203:52IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Driver Verifier, visit the following Microsoft website:
General information about Driver Verifier
For more information about the System - Disable Enable with IO automated test job, visit the following Microsoft website:
General information about the System - Disable Enable with IO automated test job
For more information about WLK, visit the following Microsoft website:
General information about WLK
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The Amcap.exe application that is mentioned in the "Symptoms" section is included in DirectShow Software Development Kit (SDK) samples. You can obtain DirectShow SDK samples by installing the latest version of the Windows SDK. For more information about Amcap.exe, visit the following Microsoft website:
General information about Amcap.exe

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size2,138
Date (UTC)05-Jan-2012
Time (UTC)10:13
File nameX86_a739870ea2152f52cdbf4d56a58d4a8d_31bf3856ad364e35_6.1.7601.21891_none_e513f038fdadd57a.manifest
File versionNot Applicable
File size699
Date (UTC)05-Jan-2012
Time (UTC)10:13
File nameX86_f5dc1ea55a981db48120e624702bf826_31bf3856ad364e35_6.1.7601.17756_none_ec592be162915c4b.manifest
File versionNot Applicable
File size699
Date (UTC)05-Jan-2012
Time (UTC)10:13
File nameX86_microsoft-windows-streamclass_31bf3856ad364e35_6.1.7601.17756_none_6042c44c96036547.manifest
File versionNot Applicable
File size2,047
Date (UTC)05-Jan-2012
Time (UTC)06:21
File nameX86_microsoft-windows-streamclass_31bf3856ad364e35_6.1.7601.21891_none_609c1ff5af45f622.manifest
File versionNot Applicable
File size2,047
Date (UTC)05-Jan-2012
Time (UTC)06:12
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_66d39fb82b3ed806d18b3b80eda7c902_31bf3856ad364e35_6.1.7601.17756_none_dfb0fadab8b1ba7b.manifest
File versionNot Applicable
File size703
Date (UTC)05-Jan-2012
Time (UTC)10:13
File nameAmd64_bd3edf6379771471fd8159a3b6b9e7c3_31bf3856ad364e35_6.1.7601.21891_none_749c6eca76864deb.manifest
File versionNot Applicable
File size703
Date (UTC)05-Jan-2012
Time (UTC)10:13
File nameAmd64_microsoft-windows-streamclass_31bf3856ad364e35_6.1.7601.17756_none_bc615fd04e60d67d.manifest
File versionNot Applicable
File size2,049
Date (UTC)05-Jan-2012
Time (UTC)07:18
File nameAmd64_microsoft-windows-streamclass_31bf3856ad364e35_6.1.7601.21891_none_bcbabb7967a36758.manifest
File versionNot Applicable
File size2,049
Date (UTC)05-Jan-2012
Time (UTC)07:08
File nameUpdate.mum
File versionNot Applicable
File size2,152
Date (UTC)05-Jan-2012
Time (UTC)10:13
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_06f8a3390a64ae2c511db2efff334e63_31bf3856ad364e35_6.1.7601.21891_none_a70f268761365ccb.manifest
File versionNot Applicable
File size701
Date (UTC)05-Jan-2012
Time (UTC)10:13
File nameIa64_34c0963367685cefa78fde24c702678e_31bf3856ad364e35_6.1.7601.17756_none_0267962a45f3dfa4.manifest
File versionNot Applicable
File size701
Date (UTC)05-Jan-2012
Time (UTC)10:13
File nameIa64_microsoft-windows-streamclass_31bf3856ad364e35_6.1.7601.17756_none_6044684296016e43.manifest
File versionNot Applicable
File size2,048
Date (UTC)05-Jan-2012
Time (UTC)06:54
File nameIa64_microsoft-windows-streamclass_31bf3856ad364e35_6.1.7601.21891_none_609dc3ebaf43ff1e.manifest
File versionNot Applicable
File size2,048
Date (UTC)05-Jan-2012
Time (UTC)06:48
File nameUpdate.mum
File versionNot Applicable
File size1,447
Date (UTC)05-Jan-2012
Time (UTC)10:13

Properties

Article ID: 2661796 - Last Review: February 16, 2012 - Revision: 1.0
APPLIES TO
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Basic
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Starter
    • Windows 7 Ultimate
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 for Itanium-Based Systems
    • Windows Server 2008 R2 Foundation
    • Windows Server 2008 R2 Standard
    • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2661796

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com