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FIX: WMI queries that are used to check the status of Host Integration Server services may stop responding

Article ID: 2663621 - View products that this article applies to.

SYMPTOMS

You use the Microsoft Host Integration Server Windows Management Instrumentation (WMI) provider to check the status of Host Integration Server services. The WMI queries may stop responding after the queries run successfully for some time.

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CAUSE

This problem occurs under certain timing conditions when the Microsoft Foundation Class (MFC) infrastructure calls the ExitInstance method from the DllMain function. When this scenario occurs, the Host Integration Server WMI provider calls the CoFreeUnusedLibraries function. This causes a deadlock in the NTDLL Loader. At this point, the WMI Provider Host (WmiPrvSE.exe) that hosts the Host Integration Server WMI provider stops responding.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have cumulative update package 2 for Microsoft Host Integration Server 2009 installed to apply this hotfix. For more information about how to obtain the cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:

2645939

(http://support.microsoft.com/kb/2645939/ )

Cumulative update package 2 for Host Integration Server 2009

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.