"Microsoft Word has stopped working" error when you open or close a file in Word 2007 or Word 2010 [Step by Step]

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Article ID: 2665301 - View products that this article applies to.
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Phenomenon

The "Microsoft Word has stopped working" error occurs when you open or close a file in Word 2007 or Word 2010 and the file is not open or closed properly.




Cause

The problem is caused by the Send to Bluetooth add-in impact.



Solution

You can solve the problem by turning off the Send to Bluetooth add-in in the following way:

  1. Please execute a Word 2007 or Word 2010 (Word 2010 is executed as an example of this article).

  2. Click [File] and [Options] in order.

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  3. Click [Add-ins], [COM Add-ins] and [Go] in order in the Word Options screen.

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  4. Uncheck the [Send to Bluetooth] check box and click [OK] in the COM add-ins screen.

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  5. Execute a word file to check if the problem is resolved.



References

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Properties

Article ID: 2665301 - Last Review: February 7, 2013 - Revision: 1.0
Applies to
  • Microsoft Word 2010
  • Microsoft Office Word 2007
Keywords: 
kbstepbystep kbtshoot kbmt KB2665301 KbMten

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