Select the product you need help with
Error message when you open an RTF email message that has inline attachments in an Exchange Server 2010 environmentArticle ID: 2665806 - View products that this article applies to. SYMPTOMSConsider the following scenario:
Could not open one or more attachments. CAUSEThis issue occurs because the inline attachments in the RTF email message are formatted as embedded OLE objects. In this situation, the Mailbox Replication Service (MRS) handles the inline attachments incorrectly when it imports the .pst file. Therefore, the inline attachments are not displayed when you open the RTF email message. RESOLUTIONTo resolve this issue, install the following update rollup: 2661854
(http://support.microsoft.com/kb/2661854/
)
Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2 WORKAROUNDTo work around this issue, import the .pst file directly from Microsoft Outlook. STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONFor more information about move requests, visit the following Microsoft website: General information about move requests For more information about the embedded OLE object, visit the following Microsoft website:
(http://technet.microsoft.com/en-us/library/dd298174.aspx)
General information about the embedded OLE object
(http://msdn.microsoft.com/en-us/library/cc815439(v=office.14).aspx)
Properties |  |
Back to the top
