A customized Lync 2010 Help URL does not work in Lync 2010

Article ID: 2666338 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Consider the following scenario:
  • You set the CustomizedHelpUrl and EnableEnterpriseCustomizedHelp parameters to configure a client policy to customize the Lync 2010 Help Menu in a Microsoft Lync Server 2010 environment.
  • You apply the client policy to the users in the environment.
  • The update that is mentioned in Microsoft Knowledge Base (KB) article 2514982 is applied to a computer that Lync 2010 runs on.
  • A user signs in to Lync 2010. 
  • The user clicks Lync Help F1 under Help.
In this scenario, Lync 2010 opens the following webpage instead of the customized webpage:
Lync 2010 Help

RESOLUTION

To resolve this issue, install the following cumulative update:
2670326 Description of the cumulative update for Lync 2010: February 2012


MORE INFORMATION

For more information about how to set a client policy, visit the following Microsoft website:
General information about how to a set client policy
For more information about how to customize the Lync 2010 Help menu, visit the following Microsoft website:
How to customize the Lync 2010 Help menu
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2514982 Description of the cumulative update for Lync 2010: November 2011

Properties

Article ID: 2666338 - Last Review: March 1, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Lync 2010
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2666338

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com