"0x0000003B" Stop error on Windows Server 2008 R2-based RD Session Host servers that use an RD Connection Broker

Article ID: 2666484 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Assume that you have several Windows Server 2008 R2-based Remote Desktop (RD) Session Host servers that use a Remote Desktop Connection Broker to balance the RD connections. In this situation,  you randomly receive a Stop error message that resembles the following on the RD Session Host servers:
STOP: 0x0000003B (parameter1, parameter2, parameter3, parameter4)
SYSTEM_SERVICE_EXCEPTION
Notes
  • Not all "0x0000003B" Stop errors are caused by this issue.
  • The parameters in this Stop error message may vary, depending on the configuration of the computer.
Back to the top | Give Feedback

CAUSE

This issue occurs because the Rdpdd.dll module passes a null variable to other functions incorrectly.
Back to the top | Give Feedback

RESOLUTION

To resolve this issue, install the hotfix on the Windows Server 2008 R2-based RD Session Host servers.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1). Additionally, the Remote Desktop Session Host role service must be installed on the server.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932
(http://support.microsoft.com/kb/976932/ )
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix. To avoid restarting the computer, stop the RD Session Host role service before you apply the hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpwd.sys6.1.7600.21149205,82411-Feb-201204:50x64
Rdpdd.dll6.1.7600.21149194,56011-Feb-201204:50x64
Rdpdd.dll6.1.7601.21921274,94411-Feb-201204:48x64
Back to the top | Give Feedback

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top | Give Feedback

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-t..dp-winstationdriver_31bf3856ad364e35_6.1.7600.21149_none_a8233b1807ad468f.manifest
File versionNot Applicable
File size3,435
Date (UTC)11-Feb-2012
Time (UTC)07:03
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7600.21149_none_413987c387a3aee1.manifest
File versionNot Applicable
File size2,816
Date (UTC)11-Feb-2012
Time (UTC)07:09
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7601.21921_none_432dac1584c0e218.manifest
File versionNot Applicable
File size2,816
Date (UTC)11-Feb-2012
Time (UTC)06:57
PlatformNot Applicable
Back to the top | Give Feedback

Properties

Article ID: 2666484 - Last Review: March 16, 2012 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2666484
Back to the top | Give Feedback

Give Feedback

 
Back to the topBack to the top