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Outlook cannot resolve the LegacyExchangeDN of hidden mailboxes in an Exchange Server 2010 environment
Article ID: 2670099 - View products that this article applies to.
Consider the following scenario:
Microsoft Office Outlook does not recognize ' / o=OrganizationName/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=User A’s mailbox '
This issue occurs because Outlook uses the Address Book service on the Client Access server to resolve the LegacyExchangeDN attribute of a user’s mailbox. However, the Address Book service filters out hidden users incorrectly. Therefore, Outlook cannot resolve the LegacyExchangeDN attribute.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2685289/ )Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2
Note This hotfix resolves this problem for an Outlook client that is configured to connect to the Microsoft Exchange email account in online mode. For more information about how to open a hidden mailbox in Outlook 2010, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2752427/ )You cannot use the LegacyExchangeDN value to open a hidden user's shared folder
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to share an Outlook calendar with other people, go to the following Microsoft website:
How to share an Outlook calendar with other peopleFor more information about how to hide mailboxes from address lists in Exchange Server 2010, go to the following Microsoft website:
How to hide mailboxes from address lists in Exchange Server 2010For more information about the LegacyDN property, go to the following Microsoft website:
General information about the LegacyDN property
Article ID: 2670099 - Last Review: November 6, 2012 - Revision: 3.0