Article ID: 2671569
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Summary

This article discusses troubleshooting steps that can help resolve issues when you receive an “Excel not responding” error, or Excel hangs or freezes when you launch Excel, open a file or save a file.

Cause

Problems with Excel hanging, freezing or not responding may occur for one or more of the following reasons:

  • This issue can occur if you have not installed the latest updates.
  • Excel may be in use by another process.
  • A previously installed add-in may be interfering with Excel.
  • You may need to repair your Office 2010 programs.
  • Antivirus software may be outdated, or conflicting with Excel.
  • Advanced Troubleshooting
    Another program may be conflicting with Excel.

Resolution


Follow the provided methods in this article in order. If you have previously tried one of these methods and it did not help, go to another method from this list:

Method 1: Install the latest updates

Click here to show information on how to install latest updates.

Method 2: Check to make sure Excel is not in use by another process

Click here to show information on how to make sure Excel is not in use by another process.

Method 3: Investigate possible issues with add-ins

Click here to show information on how to look for add-in issues.

Method 4: Repair your Office 2010 programs

Click here to show information on how you can repair Office 2010 programs.

Method 5: Check to see if your antivirus software is up-to-date or conflicting with Excel

Click here to show information on how you can check for conflicts or if the antivirus is up-to-date.

Advanced Troubleshooting

This section is intended for more advanced computer users. If you are not comfortable with advanced troubleshooting, go to the More Information section.

Perform a Selective Startup to determine if another program is conflicting with Excel

Click here to show information on how to perform a selective startup.

More information

If the information in this knowledge base article did not help resolve your issue in Excel 2010, select one of the following options:

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Article ID: 2671569 - Last Review: October 3, 2012 - Revision: 8.0
Keywords: 
consumeroff2010track KB2671569

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