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App-V applications are not monitored by software-metering rules in System Center Configuration Manager 2007 SP2
Article ID: 2672863 - View products that this article applies to.
Assume that you create a software-metering rule on a site server that has Microsoft System Center Configuration Manager 2007 Service Pack 2 (SP2) installed. You use this rule to monitor and collect the software usage data of an App-V application. However, the software usage data is not collected if a local nonadministrative user starts the App-V application.
This issue occurs because nonadministrative user accounts do not have permission to access the App-V application folder.
The following hotfix package resolves the issue in the site server role of System Center Configuration Manager 2007 SP2. To resolve this issue, install the following hotfix package on the primary System Center Configuration Manager 2007 SP2 site server.
For more information about the steps that are required to deploy a hotfix package to the System Center Configuration Manager 2007 SP2 site server, click the following article number to view the article in the Microsoft Knowledge Base:
2477182Note The following hotfix package can be installed on a System Center Configuration Manager 2007 SP2 site server that is running an x86-based or an x64-based version of an operating system:
(http://support.microsoft.com/kb/2477182/ )System Center Configuration Manager 2007 hotfix installation guidance
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Microsoft System Center Configuration Manager 2007 Service Pack 2 (SP2) installed.
Restart requirementIf you close the Configuration Manager Administrator console before you apply this hotfix, you do not have to restart the computer.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
System Center Configuration Manager 2007 file information note
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates