Article ID: 267691 - View products that this article applies to.
This article was previously published under Q267691
When you double-click or right-click the My Documents icon on the desktop, you may experience one or more of the following behaviors:
This behavior can occur if the My Documents folder has been redirected to a network share that has become unavailable.
To resolve this issue, verify that the network share is available, and then reestablish the connection to the share.
To work around this issue, redirect the My Documents folder to a local drive until the network share becomes available. However, if the shortcut is redirected to a local drive, then files stored on the network share are unavailable.
To redirect the My Documents folder to a local drive, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.