Unprotected computer message reported from Microsoft Security Essentials

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Article ID: 2677097 - View products that this article applies to.
Notice
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.
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Symptoms

After Microsoft Security Essentials (MSE) is installed and seems to be runnning correctly, the MSE icon turns from green to orange, and you receive a message that states that the computer is not protected.



Cause

This issue may occur for the following reasons:
  • You use CCleaner from Piriform Ltd on the computer, and it has been used to clear the MSE history.
  • The date and time are not set correctly on the computer.
  • Other security software, such as antivirus, antispyware or anti-malware programs, are either fully or partially installed on the computer.


Resolution

Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.

Use the following methods to resolve this issue:

Method 1: Clear the MS AntiMalware check box in CCleaner

Method 2: Make sure that the date and time are set correctly on the computer

Method 3: Remove all traces of other security programs from the computer



More information

If the issue continues to occur after you have completed the methods described in this article, visit the following webpage to open an email support case: https://support.microsoftsecurityessentials.com/

Properties

Article ID: 2677097 - Last Review: July 12, 2013 - Revision: 4.1
Applies to
  • Microsoft® Security Essentials
Keywords: 
kbsurveynew KB2677097

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