MRM cannot process retention policies on a cloud-based archive mailbox if the primary mailbox is in an on-premises Exchange Server 2010 organization

Article ID: 2677727 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You configure Microsoft Exchange Online Archiving on your on-premises Microsoft Exchange Server 2010 organization that has Exchange Server 2010 Service Pack 1 or a later-version update rollup installed.
  • You create a retention policy, and then apply the policy to a user’s primary mailbox in the on-premises Exchange organization.
  • You enforce the retention policy to be processed on the on-premises primary mailbox by running the Start-ManagedFolderAssistant cmdlet.
  • You try to enforce the retention policy to be processed on the cloud-based archive mailbox by running the Start-ManagedFolderAssistant cmdlet in a remote Windows PowerShell session.
In this scenario, the cmdlet fails. Additionally, you receive the following error message:
WARNING: An unexpected error has occurred and a Watson dump is being generated: Value cannot be null.
Parameter name: entryId

Cause

This issue occurs because messaging records management (MRM) cannot detect the folder associated information (FAI) message objects in the primary mailbox. Therefore, MRM stops processing the mailbox.

Resolution

To resolve this issue, install the following update rollup:
2706690 Description of Update Rollup 4 for Exchange Server 2010 Service Pack 2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about Exchange Online Archiving, go to the following Microsoft website:
Understanding Exchange Online Archiving
For more information about retention policy tags and retention policies, go to the following Microsoft website:
Understanding retention tags and retention policies
For more information about the Start-ManagedFolderAssistant cmdlet, go to the following Microsoft website:
General information about the Start-ManagedFolderAssistant cmdlet
For more information about MRM, go to the following Microsoft website:
Understanding messaging records management

Properties

Article ID: 2677727 - Last Review: August 14, 2012 - Revision: 1.0
Applies to
  • Microsoft Exchange Online
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2677727

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