DFS Replication service crashes when you perform a backup operation on a computer that is running Windows Server 2008 R2

Article ID: 2678241 - View products that this article applies to.
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Symptoms

Assume that you perform a backup operation on a Windows Server 2008 R2-based computer that has the Distributed File System (DFS) Replication service installed. However, the DFS Replication service crashes.

Cause

This issue occurs because an access violation occurs when the DFS Replication Volume Shadow Copy Service (VSS) writer tries to access data.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows Server 2008 R2RTMGDR
    6.1.760 0 . 21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dfsrprovs.mflNot applicable109,56625-Feb-201206:03Not applicable
Dfsrprovs.mofNot applicable75,20013-Jul-200920:20Not applicable
Dfsrress.dll6.1.7600.163852,04814-Jul-200901:26x64
Dfsrs.exe6.1.7600.211564,531,71225-Feb-201206:33x64
Dfsrprovs.mofNot applicable75,76124-Feb-201223:52Not applicable
Dfsrress.dll6.1.7601.175142,04820-Nov-201012:57x64
Dfsrs.exe6.1.7601.219294,536,32025-Feb-201206:11x64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_0fcc2c1f6199c250437ac9a919a20106_31bf3856ad364e35_6.1.7601.21929_none_3bec8fca5ee0a6c1.manifest
File versionNot applicable
File size720
Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_208c3508b0d2556b5adf8449680e190b_31bf3856ad364e35_6.1.7601.21929_none_65b483f9ebc022e6.manifest
File versionNot applicable
File size720
Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_20d3529e3e2977418299832731eb7a26_31bf3856ad364e35_6.1.7601.21929_none_4a7b745c3619c278.manifest
File versionNot applicable
File size720
Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_21582bbd966b8a84d9e7d0624341181b_31bf3856ad364e35_6.1.7601.21929_none_28aa620c25514080.manifest
File versionNot applicable
File size720
Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_26c762e2c4dc504ceed8328240d8a158_31bf3856ad364e35_6.1.7601.21929_none_6258e0d1e895c282.manifest
File versionNot applicable
File size720
Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_29b278162f7bd973b7feaffdcbbedc9f_31bf3856ad364e35_6.1.7601.21929_none_50b03ea1cdc957a1.manifest
File versionNot applicable
File size720
Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_2d5fa75a7c59df5920538720c9ba581c_31bf3856ad364e35_6.1.7601.21929_none_d0cb7783078eb275.manifest
File versionNot applicable
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Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_2da506e29427494a352e816568ba310d_31bf3856ad364e35_6.1.7601.21929_none_74c3031a5493956a.manifest
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Time (UTC)20:57
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Time (UTC)20:57
PlatformNot applicable
File nameAmd64_40b659c54f0a1c663a1be6d69d0fa680_31bf3856ad364e35_6.1.7601.21929_none_15b3c051c48a6b84.manifest
File versionNot applicable
File size720
Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_4680d38a2c684c3d6ebe01a9aa39df4d_31bf3856ad364e35_6.1.7600.21156_none_13ec80ff0815d1aa.manifest
File versionNot applicable
File size712
Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_49ac2562bd1ce1f937b140e2d0ab3fbc_31bf3856ad364e35_6.1.7601.21929_none_6204da4c48cebc97.manifest
File versionNot applicable
File size720
Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_4a2a66c679d06e9f82e764b37e36d2d1_31bf3856ad364e35_6.1.7601.21929_none_0ad21ef719230d11.manifest
File versionNot applicable
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Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_5241b2ca55ff122b8565031c78aa2b3f_31bf3856ad364e35_6.1.7601.21929_none_b54c367e99fb5cef.manifest
File versionNot applicable
File size720
Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_6346e9f622852198896a5d032a8a69c0_31bf3856ad364e35_6.1.7601.21929_none_d199980ffcc9e7c3.manifest
File versionNot applicable
File size720
Date (UTC)25-Feb-2012
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_68f07b8fff7cc01d3256cefc8fbc09da_31bf3856ad364e35_6.1.7601.21929_none_db7c96666323e1ce.manifest
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File nameAmd64_82accf04f7be98511e97fd0c74f0eb71_31bf3856ad364e35_6.1.7601.21929_none_6f93b3950fa9d218.manifest
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File nameAmd64_8798435fdc596d1669e2717c088c2a1a_31bf3856ad364e35_6.1.7601.21929_none_a4a4aecff037c9b3.manifest
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Date (UTC)25-Feb-2012
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File nameAmd64_93ea7a5daa17f8382a76470447e92be3_31bf3856ad364e35_6.1.7601.21929_none_a9085818eb6bb453.manifest
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Date (UTC)25-Feb-2012
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File nameAmd64_9aef896ef86befac570c3279f1942c21_31bf3856ad364e35_6.1.7601.21929_none_87b5338b0c6c8a31.manifest
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Date (UTC)25-Feb-2012
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File nameAmd64_9c7447205cfb11e2cfb0c3ecc9057764_31bf3856ad364e35_6.1.7601.21929_none_355b25a379b54c8c.manifest
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Date (UTC)25-Feb-2012
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File nameAmd64_c936618250ccc58874c954226988426f_31bf3856ad364e35_6.1.7601.21929_none_e43a57eeaf29f499.manifest
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Date (UTC)25-Feb-2012
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File nameAmd64_f9b69e71c6ff369c53bd244a68899b23_31bf3856ad364e35_6.1.7601.21929_none_6bfff132920c4036.manifest
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File size720
Date (UTC)25-Feb-2012
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PlatformNot applicable
File nameAmd64_microsoft-windows-dfsr-core-serveronly_31bf3856ad364e35_6.1.7600.21156_none_fa2b92fcda7cdc96.manifest
File versionNot applicable
File size35,681
Date (UTC)25-Feb-2012
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PlatformNot applicable
File nameAmd64_microsoft-windows-dfsr-core-serveronly_31bf3856ad364e35_6.1.7601.21929_none_fc358a68d7880a99.manifest
File versionNot applicable
File size35,681
Date (UTC)25-Feb-2012
Time (UTC)20:58
PlatformNot applicable

Properties

Article ID: 2678241 - Last Review: January 4, 2013 - Revision: 2.0
Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Datacenter
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2678241

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