Retention policies do not work for the Calendar and Tasks folders in an Exchange Server 2010 SP1 environment

Article ID: 2685001 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You are in a Microsoft Exchange Server 2010 environment that has Exchange Server 2010 Service Pack 1 (SP1) or a later update rollup installed.
  • You create a retention policy tag for the Calendar folder or for the Tasks folder. To do this, you run the New-RetentionPolicyTag cmdlet together with the Type parameter set to Calendar or to Tasks in Exchange Management Shell.

    Note You cannot create a retention policy tag for the Calendar folder or for the Tasks folder by using Exchange Management Console.
  • You add the retention policy tag to a retention policy, and then you apply the retention policy to a mailbox.
In this situation, the retention policy does not work for the Calendar folder or the Tasks folder of the mailbox.

Cause

This issue occurs because Exchange Server 2010 SP1 and later update rollups that come before this one do not support retention tags for the Calendar and Tasks folders. Therefore, the Managed Folder Assistant does not process items in the two folders.

Resolution

To resolve this issue, install the following update rollup:
2706690 Description of Update Rollup 4 for Exchange Server 2010 Service Pack 2

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about retention tags and retention policies, go to the following Microsoft website:
General information about retention tags and retention policies
For more information about how to create a retention policy, go to the following Microsoft website:
How to create a retention policy
For more information about how to apply a retention policy to mailboxes, go to the following Microsoft website:
How to apply a retention policy to mailboxes
For more information about the New-RetentionPolicyTag cmdlet, go to the following Microsoft website:
General information about the New-RetentionPolicyTag cmdlet

Properties

Article ID: 2685001 - Last Review: August 14, 2012 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2685001

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