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Summary

This article describes the issue that is fixed in the Microsoft Outlook 2010 hotfix package that is dated August 28, 2012.

INTRODUCTION

Issue that this hotfix package fixes


When you install the update that is described in Microsoft Knowledge Base (KB) article 2553248 in Outlook 2010, an offline Outlook Data File (.ost) and an Outlook profile are created unexpectedly. This issue occurs because the following registry value is changed unexpectedly:

HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\Outlook\Setup\First-Run



More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft Office 2010 Service Pack 1 (SP1) installed to apply this hotfix package. For more information about Office 2010 SP1, click the following article number to view the article in the Microsoft Knowledge Base:

2510690List of all Office 2010 SP1 packages

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86 versions

Download information

File name

File version

File size

Date

Time

Outlook2010-kb2687396-fullfile-x86-glb.exe

14.0.6126.5000

71,250,136

16-Aug-12

22:38


Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Outlookintl-ar-sa.msp

Not Applicable

1,872,384

16-Aug-12

13:03

Outlookintl-bg-bg.msp

Not Applicable

1,902,592

16-Aug-12

13:04

Outlookintl-cs-cz.msp

Not Applicable

1,893,376

16-Aug-12

13:04

Outlookintl-da-dk.msp

Not Applicable

1,800,192

16-Aug-12

13:04

Outlookintl-de-de.msp

Not Applicable

1,898,496

16-Aug-12

13:03

Outlookintl-el-gr.msp

Not Applicable

1,925,632

16-Aug-12

13:04

Outlookintl-en-us.msp

Not Applicable

1,868,288

16-Aug-12

13:04

Outlookintl-es-es.msp

Not Applicable

1,802,752

16-Aug-12

13:03

Outlookintl-et-ee.msp

Not Applicable

1,880,576

16-Aug-12

13:03

Outlookintl-eu-es.msp

Not Applicable

1,863,680

16-Aug-12

13:03

Outlookintl-fi-fi.msp

Not Applicable

1,881,600

16-Aug-12

13:03

Outlookintl-fr-fr.msp

Not Applicable

1,894,400

16-Aug-12

13:04

Outlookintl-he-il.msp

Not Applicable

1,871,872

16-Aug-12

13:04

Outlookintl-hi-in.msp

Not Applicable

1,885,184

16-Aug-12

13:03

Outlookintl-hr-hr.msp

Not Applicable

1,889,792

16-Aug-12

13:04

Outlookintl-hu-hu.msp

Not Applicable

1,895,936

16-Aug-12

13:03

Outlookintl-it-it.msp

Not Applicable

1,804,288

16-Aug-12

13:03

Outlookintl-ja-jp.msp

Not Applicable

1,873,408

16-Aug-12

13:03

Outlookintl-ko-kr.msp

Not Applicable

1,863,680

16-Aug-12

13:03

Outlookintl-lt-lt.msp

Not Applicable

1,892,864

16-Aug-12

13:02

Outlookintl-lv-lv.msp

Not Applicable

1,888,256

16-Aug-12

13:03

Outlookintl-nb-no.msp

Not Applicable

1,871,872

16-Aug-12

13:03

Outlookintl-nl-nl.msp

Not Applicable

1,885,184

16-Aug-12

13:03

Outlookintl-pl-pl.msp

Not Applicable

1,898,496

16-Aug-12

13:04

Outlookintl-pt-br.msp

Not Applicable

1,708,544

16-Aug-12

13:04

Outlookintl-pt-pt.msp

Not Applicable

1,887,232

16-Aug-12

13:03

Outlookintl-ro-ro.msp

Not Applicable

1,890,304

16-Aug-12

13:03

Outlookintl-ru-ru.msp

Not Applicable

1,896,448

16-Aug-12

13:02

Outlookintl-sk-sk.msp

Not Applicable

1,900,544

16-Aug-12

13:03

Outlookintl-sl-si.msp

Not Applicable

1,886,720

16-Aug-12

13:03

Outlookintl-sr-latn-cs.msp

Not Applicable

1,892,864

16-Aug-12

13:04

Outlookintl-sv-se.msp

Not Applicable

1,866,752

16-Aug-12

13:04

Outlookintl-th-th.msp

Not Applicable

1,866,240

16-Aug-12

13:04

Outlookintl-tr-tr.msp

Not Applicable

1,879,040

16-Aug-12

13:04

Outlookintl-uk-ua.msp

Not Applicable

1,894,912

16-Aug-12

13:04

Outlookintl-zh-cn.msp

Not Applicable

1,856,000

16-Aug-12

13:04

Outlookintl-zh-tw.msp

Not Applicable

1,854,976

16-Aug-12

13:04


Outlookintl-xx-xx.msp file information

File name

File version

File size

Date

Time

Mapir.dll

14.0.6124.5000

1,126,504

27-Jun-12

0:32

Msmapi32.dll

14.0.6122.5000

46,712

16-May-12

22:36

Outllibr.dll

14.0.6122.5000

6,582,376

16-May-12

22:36



x64 versions

Download information

File name

File version

File size

Date

Time

Outlook2010-kb2687396-fullfile-x64-glb.exe

14.0.6126.5000

71,201,216

16-Aug-12

22:33


Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Outlookintl-ar-sa.msp

Not Applicable

1,871,360

16-Aug-12

12:23

Outlookintl-bg-bg.msp

Not Applicable

1,895,936

16-Aug-12

12:24

Outlookintl-cs-cz.msp

Not Applicable

1,891,840

16-Aug-12

12:24

Outlookintl-da-dk.msp

Not Applicable

1,797,632

16-Aug-12

12:24

Outlookintl-de-de.msp

Not Applicable

1,894,400

16-Aug-12

12:23

Outlookintl-el-gr.msp

Not Applicable

1,922,048

16-Aug-12

12:24

Outlookintl-en-us.msp

Not Applicable

1,866,240

16-Aug-12

12:23

Outlookintl-es-es.msp

Not Applicable

1,800,192

16-Aug-12

12:23

Outlookintl-et-ee.msp

Not Applicable

1,876,480

16-Aug-12

12:23

Outlookintl-eu-es.msp

Not Applicable

1,865,216

16-Aug-12

12:23

Outlookintl-fi-fi.msp

Not Applicable

1,876,992

16-Aug-12

12:23

Outlookintl-fr-fr.msp

Not Applicable

1,890,304

16-Aug-12

12:24

Outlookintl-he-il.msp

Not Applicable

1,870,336

16-Aug-12

12:23

Outlookintl-hi-in.msp

Not Applicable

1,881,600

16-Aug-12

12:23

Outlookintl-hr-hr.msp

Not Applicable

1,889,280

16-Aug-12

12:24

Outlookintl-hu-hu.msp

Not Applicable

1,895,936

16-Aug-12

12:23

Outlookintl-it-it.msp

Not Applicable

1,802,240

16-Aug-12

12:23

Outlookintl-ja-jp.msp

Not Applicable

1,868,288

16-Aug-12

12:23

Outlookintl-ko-kr.msp

Not Applicable

1,860,608

16-Aug-12

12:23

Outlookintl-lt-lt.msp

Not Applicable

1,889,280

16-Aug-12

12:22

Outlookintl-lv-lv.msp

Not Applicable

1,885,696

16-Aug-12

12:23

Outlookintl-nb-no.msp

Not Applicable

1,869,824

16-Aug-12

12:23

Outlookintl-nl-nl.msp

Not Applicable

1,885,184

16-Aug-12

12:23

Outlookintl-pl-pl.msp

Not Applicable

1,896,448

16-Aug-12

12:24

Outlookintl-pt-br.msp

Not Applicable

1,705,472

16-Aug-12

12:24

Outlookintl-pt-pt.msp

Not Applicable

1,882,624

16-Aug-12

12:22

Outlookintl-ro-ro.msp

Not Applicable

1,886,720

16-Aug-12

12:23

Outlookintl-ru-ru.msp

Not Applicable

1,891,840

16-Aug-12

12:22

Outlookintl-sk-sk.msp

Not Applicable

1,897,472

16-Aug-12

12:23

Outlookintl-sl-si.msp

Not Applicable

1,884,160

16-Aug-12

12:23

Outlookintl-sr-latn-cs.msp

Not Applicable

1,888,768

16-Aug-12

12:24

Outlookintl-sv-se.msp

Not Applicable

1,867,776

16-Aug-12

12:24

Outlookintl-th-th.msp

Not Applicable

1,863,680

16-Aug-12

12:24

Outlookintl-tr-tr.msp

Not Applicable

1,877,504

16-Aug-12

12:24

Outlookintl-uk-ua.msp

Not Applicable

1,892,864

16-Aug-12

12:24

Outlookintl-zh-cn.msp

Not Applicable

1,852,416

16-Aug-12

12:24

Outlookintl-zh-tw.msp

Not Applicable

1,851,904

16-Aug-12

12:24


Outlookintl-xx-xx.msp file information

File name

File version

File size

Date

Time

Mapir.dll

14.0.6124.5000

1,126,504

27-Jun-12

0:31

Msmapi32.dll

14.0.6122.5000

57,464

16-May-12

22:34

Outllibr.dll

14.0.6122.5000

6,577,768

16-May-12

22:34

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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