Excel workbook does not open when you double-click an .xslx file on a computer that has the new Office installed

Article ID: 2687476 - View products that this article applies to.
Expand all | Collapse all

Symptoms

Assume that you install the new Microsoft Office on a computer that has Office 2010 installed. When you double-click an .xslx file on the computer, Excel 2010 starts but the workbook does not open.

Resolution

To resolve this issue, apply the following hotfix package:
2687347 Description of the Excel 2010 hotfix package (Excel-x-none.msp): August 28, 2012

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2687476 - Last Review: September 1, 2012 - Revision: 1.0
Applies to
  • Microsoft Excel 2010
Keywords: 
kbqfe kbsurveynew kbexpertisebeginner KB2687476

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com