Article ID: 2688892 - View products that this article applies to.
Consider the following scenario:
Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory.
This issue occurs because Network Driver Interface Specification (NDIS) blocks the device driver when the computer enters sleep mode.
Hotfix informationTo fix this issue, install the update that is described in Microsoft Knowledge Base (KB) article 2719857. For more information about KB 2719857, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2719857/ )You cannot use an USB RNDIS device to connect to a 3G or 4G network in Windows 7 or in Windows Server 2008 R2
PrerequisitesTo apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/976932/ )Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about sleep states, go to the following Microsoft website:
General information about sleep states for Wake On LANFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 2688892 - Last Review: December 13, 2012 - Revision: 4.0
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