Dial-in conferencing information is not displayed when a user uses Lync 2010 to join a meeting

Article ID: 2688945 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You deploy the dial-in conferencing capabilities in a Microsoft Lync Server 2010 environment, or in a Microsoft Lync Online environment.
  • You configure the telephony setting of a Lync 2010 user to Audio/Video disabled.
  • The user opens a Microsoft Outlook meeting invitation.
In this scenario, the dial-in conferencing information that contains the dial-in telephone number and the participant code or the conference ID is not displayed.
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CAUSE

This issue occurs because the Online Meeting Add-in for Lync 2010 does not receive the dial-in conferencing information from the conferencing components when the telephony setting for a user is set to Audio/Video disabled.
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RESOLUTION

To resolve this issue, install the following cumulative update:
2701664
(http://support.microsoft.com/kb/2684739/ )
Description of the update for Lync 2010: June 2012


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MORE INFORMATION

For more information about dial-in conferencing in Lync Server 2010, visit the following Microsoft website:
General information about dial-in conferencing in Lync Server 2010
(http://technet.microsoft.com/en-us/library/gg412880.aspx)
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Properties

Article ID: 2688945 - Last Review: June 16, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Lync 2010
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2688945
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