IM history is not stored in the default Exchange mailbox when you use Lync 2010

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Article ID: 2689469 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You install Microsoft Lync 2010 and Microsoft Outlook 2010 on your computer.
  • You configure multiple Microsoft Exchange accounts or additional Exchange mailboxes in an Outlook profile.
  • You configure Lync 2010 to match the default Exchange account.
  • Exchange Web Service (EWS) is not deployed, or does not work. Therefore, Lync 2010 uses Messaging Application Programming Interface (MAPI) to write the conversation history to the Exchange store.
    Note To check whether EWS is working, hold the Ctrl key and right-click the Lync 2010 icon in the notification area. Then, click Configuration Information, and check the EWS Information row.
  • You start some conversations by using Lync 2010.
  • You check the Conversation History folder in Outlook 2010.
In this scenario, the instant message (IM) history is randomly stored in one of the nondefault account mailboxes.

RESOLUTION

To resolve this issue, install the following cumulative update:
2701664 Description of the update for Lync 2010: June 2012

MORE INFORMATION

For more information about how to use multiple Exchange accounts, visit the following Microsoft website:
How to use multiple Exchange accounts
For more information about how to add more Exchange mailboxes, visit the following Microsoft website:
How to add more Exchange mailboxes
For more information about how to save conversations in an Outlook Conversation History folder, visit the following Microsoft website:
How to save conversations in an Outlook Conversation History folder
For more information about the similar issue in Office Communications Server 2007 R2, click the following article number to view the article in the Microsoft Knowledge Base:
2569723 The IM and call history are not stored in the default Exchange mailbox correctly when you use Office Communicator 2007 R2

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Article ID: 2689469 - Last Review: June 16, 2012 - Revision: 3.0
APPLIES TO
  • Microsoft Lync 2010
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2689469

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