A meeting request that you send from an EWS application is in plain text format instead of HTML format when an attendee opens the request by using Outlook in online mode

Article ID: 2689810 - View products that this article applies to.
Expand all | Collapse all


Consider the following scenario:
  • You create a meeting request by using an Exchange Web Services (EWS) application in a Microsoft Exchange Server 2010 environment. The body of the meeting request is in HTML format.
  • You send the meeting request.
  • An attendee opens the meeting request by using Microsoft Outlook in online mode.
In this scenario, the body of the meeting request is in plain text format instead of HTML format. This may cause the content of the message to be rendered improperly.


This issue occurs because the Exchange server does not convert the body of the calendar item that is created by an EWS application to the correct format.


To resolve this issue, install the update rollup that is described in the following article in the Microsoft Knowledge Base: 
2685289 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information about message formats in Outlook and content conversion, go to the following Microsoft website:
Understanding Content Conversion


Article ID: 2689810 - Last Review: May 29, 2012 - Revision: 1.0
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Standard
    • Microsoft Exchange Server 2010 Enterprise
kbqfe kbfix kbsurveynew kbexpertiseinter KB2689810

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com