Lync Server 2010 user cannot join a Lync Online meeting by clicking "Join online meeting"

Article translations Article translations
Article ID: 2691941 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Assume that in a Microsoft Lync Server 2010 environment you install the Lync Server 2010 cumulative updates that were released in February 2012. When a user clicks the Join online meeting link to join a Lync Online meeting, the web browser opens as expected. However, the client for Lync Server 2010 does not start.

CAUSE

This issue occurs because the user must download and install a new JavascriptResourcehandler.ashx file on the client computer after the update is installed on the server. However, the file cannot be downloaded if a legacy JavascriptResourcehandler.ashx file in the cache has not expired. Therefore, the web browser cannot be redirected to the user's server pool.

Note When a user tries to join a Lync Online meeting, the JavascriptResourcehandler.ashx file must be downloaded from the Lync Server 2010 server. The expiration time of the file is one day.

RESOLUTION

To resolve this issue, install the following update:
2689846 Description of the update for Lync Server 2010: March 2012

WORKAROUND

To work around this issue, delete all temporary Internet files in the web browser on the client computer.

Properties

Article ID: 2691941 - Last Review: May 24, 2012 - Revision: 3.0
APPLIES TO
  • Microsoft Lync Server 2010 Standard Edition
  • Microsoft Lync Server 2010 Enterprise Edition
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2691941

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com