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Incorrect delivery report when you send an email message to a recipient who has configured an external forwarding address in an Exchange Server 2010 environment
Article ID: 2694474 - View products that this article applies to.
Consider the following scenario:
The following tracking information is correct in this scenario:
Pending: Message delivery is taking longer than expected. There may be system delays. For more information contact your helpdesk.
Note The administrator can query the tracking information by using Exchange Control Panel or by running the search-messagetrackingreport or get-messagetrackingreport cmdlet in Exchange Management Shell.
Transferred: The message was successfully handed off to a different e-mail system. This is as far as we can track it.
This issue occurs because a function in a message tracking component tries to obtain the information for the recipient instead of the external recipient to which the email message is forwarded.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2661854/ )Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to configure mail forwarding for a mailbox, visit the following Microsoft website:
How to configure mail forwarding for a mailboxFor more information about Send connectors, visit the following Microsoft website:
General information about Send connectorsFor more information about the Exchange 2010 Delivery Reports feature, visit the following Microsoft website:
General information about the Exchange 2010 Delivery Reports featureFor more information about the Search-MessageTrackingReport cmdlet, visit the following Microsoft website:
General information about the Search-MessageTrackingReport cmdletFor more information about the Get-MessageTrackingReport cmdlet, visit the following Microsoft website:
General information about the Get-MessageTrackingReport cmdlet
Article ID: 2694474 - Last Review: April 16, 2012 - Revision: 1.0