"Cannot connect to the Rights Management Services Server" error message when you use Outlook for Mac 2011 to open an IRM-protected email message

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Article ID: 2696491 - View products that this article applies to.
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SYMPTOMS

In a Microsoft Office 365 environment, when you try to use Microsoft Outlook for Mac 2011 to open an email message that's protected by Infomation Rights Management (IRM), you receive the following error message:
Office for Mac cannot connect to the Rights Management Services Server because you appear to be working offline or are having network issues.

CAUSE

Currently, Outlook for Mac 2011 doesn't support IRM in an Office 365 environment.

WORKAROUND

To work around this issue, open the IRM-protected email message by using Outlook Web App in a web browser. You can use the following web address to access Outlook Web App for an Office 365 user ID:
http://mail.office365.com

STATUS

Microsoft is aware of this problem, and will post more information in this article when that information becomes available.

MORE INFORMATION

For more information about the versions of Outlook that support IRM, go to the following Microsoft TechNet website:
Office Integration with Rights Management

IRM is provided to Exchange Online by Microsoft Azure Active Directory Rights Management (Azure AD Rights Management). For more information, go to the following Microsoft TechNet website:
Rights management in Office 365

Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2696491 - Last Review: July 9, 2014 - Revision: 13.0
Applies to
  • Microsoft Exchange Online
  • Microsoft Outlook for Mac 2011
Keywords: 
o365 o365a o365e o365022013 o365m KB2696491

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