You cannot move some users’ mailboxes from one Exchange Server 2010 mailbox database to another

Article ID: 2698960 - View products that this article applies to.
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SYMPTOMS

When you try to move mailboxes from one Microsoft Exchange Server 2010 mailbox database to another, some users’ mailboxes cannot be moved. Additionally, the following event is logged in the Application log on the Exchange Server 2010 Client Access server:
Log Name: Application
Source: MSExchange Mailbox Replication
Date: Date
Event ID: 1100
Task Category: Mailbox Move
Level: Error
Keywords: Classic
User: N/A
Computer: Computer
Description:
Mailbox move for 'User Mailbox' (GUID) has failed.
Error code: -2147221233
MapiExceptionNotFound: Unable to copy to target. (hr=0x8004010f, ec=-2147221233)
Diagnostic context:
Lid: 55847 EMSMDBPOOL.EcPoolSessionDoRpc called [length=82]
Lid: 43559 EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=170][latency=0]
Lid: 23226 --- ROP Parse Start ---
Lid: 27962 ROP: ropGetPropsSpecific [7]
Lid: 21921 StoreEc: 0x40380
Lid: 31418 --- ROP Parse Done ---
Lid: 55847 EMSMDBPOOL.EcPoolSessionDoRpc called [length=45]
Lid: 43559 EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=216][latency=0]
Lid: 23226 --- ROP Parse Start ---
Lid: 27962 ROP: ropGetReceiveFolderTable [104]
Lid: 31418 --- ROP Parse Done ---
Lid: 55847 EMSMDBPOOL.EcPoolSessionDoRpc called [length=69]
Lid: 43559 EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=208][latency=15]
Lid: 23226 --- ROP Parse Start ---
Lid: 27962 ROP: ropGetAllPerUserLtids [125]
Lid: 17082 ROP Error: 0x8004010F
Lid: 29793
Lid: 21921 StoreEc: 0x8004010F
Lid: 27962 ROP: ropExtendedError [250]
Lid: 1494 ---- Remote Context Beg ----
Lid: 26426 ROP: ropGetAllPerUserLtids [125]
Lid: 14164 StoreEc: 0xFFFFFA1D PropTag: Property Tag
Lid: 8660 StoreEc: 0x8004010F PropTag: Property Tag
Lid: 43747 dwParam: 0xB
Lid: 55653 StoreEc: 0x8004010F
Lid: 2087 StoreEc: 0x8004010F
Lid: 1750 ---- Remote Context End ----
Lid: 26849
Lid: 21817 ROP Failure: 0x8004010F
Lid: 25738
Lid: 18570 StoreEc: 0x8004010F
Lid: 23370 StoreEc: 0x8004010F
Lid: 24302
Lid: 32494 StoreEc: 0x8004010F


Note
  • Error code 0x8004010F means the MAPI_E_NOT_FOUND error.
  • Error code 0x40380 means the MAPI_W_ERRORS_RETURNED error.
  • Error code 0xFFFFFA1D means the JET_errColumnNotFound error.

CAUSE

This issue occurs because a user’s mailbox has an invalid replication ID (REPLID). The REPLID cannot be found in the REPLID and GUID mapping table when the Exchange Mailbox Replication service tries to copy mailbox properties from the source to the target during the final synchronization. Therefore, a MapiExceptionNotFound exception is thrown, and then the move operation fails.

RESOLUTION

To resolve this issue, install the following update rollup:
2685289 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about move requests, go to the following Microsoft website:
General information about move requests

Properties

Article ID: 2698960 - Last Review: May 29, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Enterprise
  • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2698960

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