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Managed Folder Assistant does not process a mailbox that has external contacts in another tenant organization in an Exchange Server 2010 environment
Article ID: 2698976 - View products that this article applies to.
Consider the following scenario:
Log Name: Application
Date: Date & Time
Event ID: 10021s
Task Category: Managed Folder Assistant
The MRM Assistant will skip processing mailbox mailbox. Exception details: 'Microsoft.Exchange.Assistants.SkipException: Couldn't get user information for mailbox mailbox from the Active Directory.
at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.ElcUserInformation..ctor(MailboxSession session)
at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.ElcUserTagInformation..ctor(MailboxSession session, Dictionary`2 allAdTags)
at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.ElcUserTagInformation..ctor(MailboxSession session)
at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.SysCleanupSubAssistant.BuildMailboxData(MailboxSession mailboxSession)
at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.SysCleanupSubAssistant.Invoke(MailboxSession mailboxSession, MailboxDataForTags& mailboxDataForTags)
at Microsoft.Exchange.MailboxAssistants.Assistants.ELC.ELCAssistant.<>c__DisplayClass6.<InvokeInternal>b__0()at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)'.
This issue occurs because the Managed Folder Assistant uses a global scope incorrectly and does not use a unique identifier to open the mailbox. Therefore, two objects that have the same Simple Mail Transfer Protocol (SMTP) address are returned, and the Managed Folder Assistant does not process the mailbox.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2685289/ )Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the Start-ManagedFolderAssistant cmdlet, go to the following Microsoft website:
General information about the Start-ManagedFolderAssistant cmdletFor more information about multi-tenant Exchange deployments, go to the following Microsoft website:
General information about multi-tenant Exchange deploymentsFor more information about how to create a tenant organization, go to the following Microsoft website:
Create a tenant organization
Article ID: 2698976 - Last Review: June 28, 2012 - Revision: 2.0