Applications using multi-package installation on Windows 7 and Windows Server 2008 R2 may fail to install

Article ID: 2699779 - View products that this article applies to.
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SYMPTOMS

When you try to install an application that uses the multi-package feature on a computer that is running Windows 7 or Windows Server 2008 R2, the installation may fail. Additionally, error 1601 occurs.
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CAUSE

This issue occurs because Msiexec.exe crashes during such installation.

Note If an installation package uses the multiple-package installation feature together with many custom actions, Msiexec.exe may crash because of a race condition.
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RESOLUTION

Update information

To resolve this issue, install the update that is described in this section.

How to obtain this update

To obtain this update, go to the following Windows Update website:
http://update.microsoft.com
(http://update.microsoft.com)
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 7
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Download
Download the update package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyId=978c6f48-399c-43eb-be2d-a4773e2c8ea5)
All supported x64-based versions of Windows 7
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Download
Download the update package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyId=9c2aba5e-1d13-4ff9-8327-d2824a838fe6)
All supported x64-based versions of Windows Server 2008 R2
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Download
Download the update package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyId=a4c41d61-795d-493c-93b9-4b09f9f326f4)
All supported IA-64-based versions of Windows Server 2008 R2
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Download
Download the update package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyId=3233ff47-09be-48b2-a9d8-1aa1de599bda)
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591
(http://support.microsoft.com/kb/119591/ )
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 SP1
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932
(http://support.microsoft.com/kb/976932/ )
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Hotfix replacement information

This update does not replace a previously released update.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTime
Msi.dll5.0.7600.169922,342,40007-Apr-201211:34
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07
Msi.dll5.0.7600.211832,342,91207-Apr-201211:37
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07
Msi.dll5.0.7601.178072,342,40007-Apr-201211:26
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07
Msi.dll5.0.7601.219602,342,91207-Apr-201222:42
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Msi.dll5.0.7600.169923,213,82407-Apr-201212:18x64
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:29x64
Msi.dll5.0.7600.211833,217,40807-Apr-201212:28x64
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:29x64
Msi.dll5.0.7601.178073,216,38407-Apr-201212:31x64
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:29x64
Msi.dll5.0.7601.219603,217,40807-Apr-201223:36x64
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:29x64
Msi.dll5.0.7600.169922,342,40007-Apr-201211:34x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
Msi.dll5.0.7600.211832,342,91207-Apr-201211:37x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
Msi.dll5.0.7601.178072,342,40007-Apr-201211:26x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
Msi.dll5.0.7601.219602,342,91207-Apr-201222:42x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Msi.dll5.0.7600.169926,184,44807-Apr-201211:04IA-64
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:37IA-64
Msi.dll5.0.7600.211836,187,52007-Apr-201211:08IA-64
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:37IA-64
Msi.dll5.0.7601.178076,184,96007-Apr-201211:02IA-64
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:37IA-64
Msi.dll5.0.7601.219606,187,52007-Apr-201211:08IA-64
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:37IA-64
Msi.dll5.0.7600.169922,342,40007-Apr-201211:34x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
Msi.dll5.0.7600.211832,342,91207-Apr-201211:37x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
Msi.dll5.0.7601.178072,342,40007-Apr-201211:26x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
Msi.dll5.0.7601.219602,342,91207-Apr-201222:42x86
Msimsg.dll5.0.7600.1638525,08814-Jul-200901:07x86
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameX86_5d8d6276a6952d5fe7d783db4579b594_31bf3856ad364e35_6.1.7600.16992_none_e762edafb38df503.manifest
File versionNot applicable
File size704
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameX86_7adc4e0a22f2189d1da5ec3bda15e08e_31bf3856ad364e35_6.1.7601.21960_none_7547ee3b2ee6a942.manifest
File versionNot applicable
File size704
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameX86_a77fe44212e79fe0687e591abe6ed510_31bf3856ad364e35_6.1.7601.17807_none_95e875490237cb56.manifest
File versionNot applicable
File size704
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameX86_e852983004f9e07919bac0c1d2ce239a_31bf3856ad364e35_6.1.7600.21183_none_7cb7db23ec88415b.manifest
File versionNot applicable
File size704
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.16992_none_03430ee914e31348.manifest
File versionNot applicable
File size182,169
Date (UTC)08-Apr-2012
Time (UTC)07:40
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21183_none_03d8540c2df7e3ba.manifest
File versionNot applicable
File size182,169
Date (UTC)08-Apr-2012
Time (UTC)07:40
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.17807_none_058fbe9311bbff95.manifest
File versionNot applicable
File size182,169
Date (UTC)08-Apr-2012
Time (UTC)07:40
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21960_none_05d179d02b1095a4.manifest
File versionNot applicable
File size182,169
Date (UTC)08-Apr-2012
Time (UTC)07:40
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameAmd64_10769053a755a29d0f3b19dba09edeb1_31bf3856ad364e35_6.1.7600.21183_none_fc470e3908bc2e8d.manifest
File versionNot applicable
File size708
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameAmd64_129d45747a0841e570d46983f4f88fe9_31bf3856ad364e35_6.1.7600.21183_none_452766c5aaa7f8c6.manifest
File versionNot applicable
File size1,058
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameAmd64_4781920892b7c30b8db663d0b2c1c782_31bf3856ad364e35_6.1.7600.16992_none_b19c239a52116972.manifest
File versionNot applicable
File size708
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameAmd64_6ac268af3c5665a17c00cdf9cad43854_31bf3856ad364e35_6.1.7600.21183_none_d9f0e31fd48efdb3.manifest
File versionNot applicable
File size708
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameAmd64_777672933ba6a6d9dc8d2919bcd5b889_31bf3856ad364e35_6.1.7601.17807_none_462f8c57fc5f939a.manifest
File versionNot applicable
File size708
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameAmd64_78bd2475e925adb11bf010b2ad668957_31bf3856ad364e35_6.1.7600.16992_none_161ef0afdc07efd4.manifest
File versionNot applicable
File size708
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameAmd64_83340da27b09329abcb2c5ddbe787e06_31bf3856ad364e35_6.1.7601.17807_none_89163ee8b5b4eb82.manifest
File versionNot applicable
File size708
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameAmd64_a79bff37a46bedc40fe9c6a7c85f7a17_31bf3856ad364e35_6.1.7600.16992_none_a01a826abc7d033f.manifest
File versionNot applicable
File size1,058
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameAmd64_b9aca5a8a17748a67c6f31af026b99c9_31bf3856ad364e35_6.1.7601.17807_none_ca918ceda7c695b7.manifest
File versionNot applicable
File size1,058
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameAmd64_c9f3393f9e8472244242bffd60240412_31bf3856ad364e35_6.1.7601.21960_none_6bcd88cdb5bb3ece.manifest
File versionNot applicable
File size708
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameAmd64_e48e233794b200888ac674844879a23a_31bf3856ad364e35_6.1.7601.21960_none_e0c9250671bb3cf8.manifest
File versionNot applicable
File size1,058
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameAmd64_f22b50564f589bf20081faf85d752548_31bf3856ad364e35_6.1.7601.21960_none_f1cd0dcb4aa21de2.manifest
File versionNot applicable
File size708
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameAmd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.16992_none_5f61aa6ccd40847e.manifest
File versionNot applicable
File size182,173
Date (UTC)08-Apr-2012
Time (UTC)07:44
File nameAmd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21183_none_5ff6ef8fe65554f0.manifest
File versionNot applicable
File size182,173
Date (UTC)08-Apr-2012
Time (UTC)07:44
File nameAmd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.17807_none_61ae5a16ca1970cb.manifest
File versionNot applicable
File size182,173
Date (UTC)08-Apr-2012
Time (UTC)07:44
File nameAmd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21960_none_61f01553e36e06da.manifest
File versionNot applicable
File size182,173
Date (UTC)08-Apr-2012
Time (UTC)07:44
File nameWow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.16992_none_69b654bf01a14679.manifest
File versionNot applicable
File size172,000
Date (UTC)08-Apr-2012
Time (UTC)07:44
File nameWow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21183_none_6a4b99e21ab616eb.manifest
File versionNot applicable
File size172,000
Date (UTC)08-Apr-2012
Time (UTC)07:44
File nameWow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.17807_none_6c030468fe7a32c6.manifest
File versionNot applicable
File size172,000
Date (UTC)08-Apr-2012
Time (UTC)07:44
File nameWow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21960_none_6c44bfa617cec8d5.manifest
File versionNot applicable
File size172,000
Date (UTC)08-Apr-2012
Time (UTC)07:44
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_212ca1ccaffd706c7210e6f25daf6344_31bf3856ad364e35_6.1.7600.21183_none_7f0d99009c629727.manifest
File versionNot applicable
File size1,056
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameIa64_32a85eff102356171249c865094e2ea2_31bf3856ad364e35_6.1.7601.17807_none_ae2d517809ef88cc.manifest
File versionNot applicable
File size1,056
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameIa64_ee06f801de3b05fecdf0729dee28fcc4_31bf3856ad364e35_6.1.7600.16992_none_0f7470dd2d2bfbca.manifest
File versionNot applicable
File size1,056
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameIa64_efbbf186ab0913cf76d4727d15d4ff1f_31bf3856ad364e35_6.1.7601.21960_none_1acf2d38626cf4ef.manifest
File versionNot applicable
File size1,056
Date (UTC)08-Apr-2012
Time (UTC)07:34
File nameIa64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.16992_none_0344b2df14e11c44.manifest
File versionNot applicable
File size182,171
Date (UTC)08-Apr-2012
Time (UTC)07:35
File nameIa64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21183_none_03d9f8022df5ecb6.manifest
File versionNot applicable
File size182,171
Date (UTC)08-Apr-2012
Time (UTC)07:35
File nameIa64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.17807_none_0591628911ba0891.manifest
File versionNot applicable
File size182,171
Date (UTC)08-Apr-2012
Time (UTC)07:35
File nameIa64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21960_none_05d31dc62b0e9ea0.manifest
File versionNot applicable
File size182,171
Date (UTC)08-Apr-2012
Time (UTC)07:35
File nameWow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.16992_none_69b654bf01a14679.manifest
File versionNot applicable
File size172,000
Date (UTC)08-Apr-2012
Time (UTC)07:35
File nameWow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21183_none_6a4b99e21ab616eb.manifest
File versionNot applicable
File size172,000
Date (UTC)08-Apr-2012
Time (UTC)07:35
File nameWow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.17807_none_6c030468fe7a32c6.manifest
File versionNot applicable
File size172,000
Date (UTC)08-Apr-2012
Time (UTC)07:35
File nameWow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21960_none_6c44bfa617cec8d5.manifest
File versionNot applicable
File size172,000
Date (UTC)08-Apr-2012
Time (UTC)07:35
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Properties

Article ID: 2699779 - Last Review: June 13, 2012 - Revision: 4.0
APPLIES TO
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced atdownload KB2699779
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